New Job Patient Service Associate - Blood Cancer Center In North Carolina

PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

Occ Summary Work PerformedN/AKnowledge, Skill s and AbilitiesLevel Characteristicsandactivities.management.theExplain billing to patientsand procedures.Check-outSchedule tests and procedures . Complete and distributeancillary service requisitions.according to PRM O credit and collection policies. Determine the amountAnswer telephone, take and deliver messages to physicians, nurses andterminology and telep hone etiquette. Demonstrated ability to organizerelationships withother s.Must be able to apply specific departmentalscheduling. Position also i nvolves customer service, messagerelating to verifying patient informati on, collecting payments andCoordinate and participate in a variety of du ties associated with dailyestablish and maintain effectivecompletely and timely.Disseminate messages according to practice communication standar dsPrepare for clinic visits by reviewing next day patients and completin gpatient identification, patient check in/out, charge posting, cashpatie nts. Make return appointments by scheduling patients into themedical inf ormation from patients and referring physicians accurately,charts.Check- inpatient upon arrival in the practice.Enter pre-visit orders and prepar enew patient charts. Pick up X-rays,encounter forms.reports, petty casha nd collections bag. File history sheets, ancillaryIDX.on insurance plan. requiredrequiredPrepare encounter forms. Investigate and account formiss ing encounter forms. Audit encounter forms for completeness andpreparation and referralspatient record documentation. Return medical records. At tachforms and obtain signature as required by policy and procedure.thepr imary care physician or referring physician and scheduling testsAccurate ly identify the appropriate accountfor patient visit. PresentIdentifyco rrect patient information in IDX. Verify patient demographicpatient spec ific chart documents and requisition/transmittal documents.private physi cian officedata. Edit IDX as needed.insurance cards as indicated by proc edure. Coordinate allBatches encounter forms or charge posting inandwrit ten instructions, interact tactfully with customers andcorrect appointme nt type,management and patientnext day preparationMaintainforms.appointm entclinic preparationprocess,distribution, ancillary schedulingoffice ch arts, medicalrecords,reports and all otherHIPPA/Medicare documents toand educate patients onCompletes all IDX check-infiles andmanage all approp riate alerts. Collect andpost co-payments and balanceson accounts due.Im print allCopy, file anddistributelabs/procedures as requested.accuracy b eforebatching.of cash to becollected basedenteringothers. Reportobtained Strong verbal and written communication. BasicPC and data entry skills.K nowledge of medicaland prioritize work,provide oralpolicies rules andreg ulationsmaintaining records and

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

Experience

Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or

Degrees, Licensures, Certifications

N/A

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.