New Job Operations Coordinator In New York

This position is in a civil service competitive class that is subject to examination. If you do not already have permanent NYC civil service status as Clerical Associate, you will have to file to take the Civil Service Exam when it is offer. The filing period for the exam is 06/07/2023 - 06/27/2023.
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 51,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dca or on its social media sites, Twitter, Facebook, Instagram and YouTube.
Within DCWP, the Office of Financial Empowerment (OFE) focuses on initiatives that support New Yorkers and communities with low incomes in building wealth and improving their financial health. OFE is the first local government initiative in the country with the mission to educate, empower, and protect New Yorkers and neighborhoods with low incomes so they can build assets and make the most of their financial resources. OFE uses data and research, policy, partnerships, and convenings to advance its mission. Using this model, OFE is able to develop, offer, and advocate for innovative programs and products for all New Yorkers.

OFE is currently seeking an Operations Coordinator to join OFE’s Operations team. Reporting to the Operations Manager, the Operations Coordinator will assist with office organizational tasks and support fiscal processing, in support of OFE’s programs. The ideal candidate must excel at building relationships, is process-oriented and have strong organizational skills.

Responsibilities include, but are not limited to:

• Act as a primary point of contact for office organization including supply maintenance and managing OFE’s facilities requests;
• Maintain and update division documents such as presentations on OFE projects and initiatives, reference documents and office templates;
• Maintain office equipment and inventory tracking systems;
• Support the invoice review process by reviewing incoming reimbursement requests and supporting documentation for completeness, accuracy and validity of charges; identify and investigate errors, missing documentation and/or other discrepancies;
• Assist in maintaining and updating invoice tracking systems;
• Provide support in the recruitment, hiring, and onboarding processes by screening resumes, scheduling interviews, managing correspondence with candidates, collecting required forms and information from applicants and submitting forms to Human Capital as well as managing new hire set up;
• Build and maintain relationships with City agencies, community-based organizations, and other external stakeholders as needed.
• Maintain team and project work plans, timelines, milestones, deliverables, and follow-up items to ensure deadlines are met and tasks are completed in a timely manner;
• Prepare meeting agendas and take meeting notes;
• Assist in the planning, organization and execution of various OFE events;
• Draft correspondence and other documents for external stakeholders;
• Assist in preparing PowerPoint presentations for OFE;
• Provide operational and administrative support to the division as needed; and
• Assist with other related duties as assigned.

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

• Highly organized with a strong attention to detail;
• Excellent verbal and written communication skills;
• An enthusiastic and positive individual with good interpersonal skills and ability to interface with all levels of staff;
• Ability to work under stringent deadlines, manage multiple assignments, and handle sensitive information;
• Proficiency in Microsoft Word, PowerPoint and Excel.

In addition, the NYC Department of Consumer and Worker Protection (DCWP) offers competitive salaries and the following benefits:

Paid Time Off and Holidays

• Paid time off for vacation and personal leave
• Paid time off for sick leave
• A generous holiday package of up to 13 days

Health Benefits

• Medical insurance plans
• Dental and vision insurance plans
• Employee assistance program

Financial and Savings Benefits

• 529 college savings plan
• Direct deposit
• Flexible spending account programs
• New York City Municipal Credit Union savings program
• Transit benefit programs
• Loan forgiveness

Retirement and Pension Plans

• New York City Employee Retirement System (NYCERS) pension plan
• New York City Deferred Compensation Plan (DCP) 401(k) and 457 plan

Additional Benefits for Union Members

• Disability insurance
• Health club reimbursements
• Life insurance
• Supplemental hospital coverage
• Tuition reimbursement
• Please note only employees represented by a labor union may qualify for additional benefits provided by the union welfare fund.

Employee Discounts

• Apple and Dell products
• Cell phones and plans
• Gym memberships
• Special pricing on event tickets through Barclay Center, Plum Benefits and Working Advantage
• And more!

For Non-City/External Candidates: Visit the External Applicant NYC Careers site and type “Consumer and Worker Protection” on the search line. Then locate the Job ID number.

For Current City Employees: Visit Employee Self Service (ESS) to view and click on Recruiting Activities, Careers, and search by Job ID number.

A RESUME AND COVER LETTER ARE REQUIRED.
PLEASE INDICATE IN YOUR COVER LETTER HOW YOU HEARD ABOUT THIS POSITION.
INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED.
NO PHONE CALLS, FAXES, E-MAILS, OR PERSONAL INQUIRIES PERMITTED.
NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.

• Appointments are subject to Office of Management and Budget (OMB) approval.

• 55-a Candidates: NYC Department of Consumer and Worker Protection is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage 55-A candidates to apply to our positions in order to be given the opportunity.

**The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

***LOAN FORGIVENESS: The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with DCWP qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements. Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service

• Drug Screening: A drug screening may be required prior to being appointed.

As of August 2, 2021, all new hires must be vaccinated against the COVID-19 virus, unless they have been granted a reasonable accommodation for religion or disability. If you are offered city employment, this requirement must be met by your date of hire, unless a reasonable accommodation for exemption is received and approved by the hiring agency.

We are committed to providing reasonable accommodations that enable people with disabilities to enjoy equal benefits and privileges of employment as are enjoyed by others. If you are contacted to attend an interview for one of our open vacancies and would like to request an accommodation for that date, please send an email to [email protected].

If interested in being sent our job postings on a monthly basis, please email your resume at [email protected]. Make sure to include your personal contact information and the civil service title you are currently serving and civil service exams you have taken.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.