New Job Human Resource Clerk In California

The City of Oakland is an equal-opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees.

Why join the City of Oakland’s Human Resources Management Department?
Situated at the heart of the Bay Area, the City of Oakland is a vibrant, diverse, and exciting place to work. It is easily accessible, at the forefront of Race and Equity work, and a full-service organization with many innovative community services.

Are you searching for a fulfilling career that allows you to make a difference and have a positive impact on the local community? Look no further! The City of Oakland is seeking motivated and passionate individuals to join our dynamic Human Resources Management Department as a Human Resource Clerk. Come join the City of Oakland and become part of a diverse organization dedicated to the community and employees whom we serve! Oakland is a learning organization, committed to developing talent and growing our own. This is a great opportunity to start your HR Career in an organization with a proven track record of internal promotions.

We are looking for someone who is:

• 
  Self-motivated and eager to learn. Working at our front counter will give you the opportunity to learn about many of the services our department provides.
• Adaptable. This role will require you to be flexible and skilled at adjusting to changing priorities.
• A resourceful problem solver! Each day will bring different challenges and requests for service. There won’t always be an established process to follow, and you will need to be resourceful in finding solutions.
• A team player! If you thrive in a dynamic and collaborative environment, then this is the right role for you!
• An excellent communicator with a professional presence. As the first person visitors to our department encounter, you will need to communicate with a variety of people in a professional, engaged, and approachable manner.
• Customer – focused. The Human Resources Department prides itself on exceptional customer service. You will get a chance to enhance the entire organization by being customer-focused and by enhancing customer satisfaction.

• Answering routine human resources questions related to job opportunities, salary information, benefits, and assessment activities received from employees and the general public.
• Processing, organizing, and maintaining a variety of confidential human resources records, forms, and employee files both electronically and in paper.
• Compiling, preparing, and distributing weekly reports on new hires and job postings.
• Ordering supplies, creating purchase order requisitions, and liaising between Buyers, HR leadership staff, and vendors.
• Scheduling appointments, preparing, and issuing identification cards for employees.
• Acting as the custodian of records for subpoenas and public records requests.

• You will be part of a growing and dynamic Human Resources Department and help in establishing the City as an employer of choice.
• Your work will support the City’s efforts to provide important public services to a community with a rich and dynamic history
• You will work with people who are passionate about their craft, care about collaboration, and like to have fun.
• As a full-service City, Oakland will continually provide you with daily challenges and variety that keep things exciting.
• The offices are located in the heart of Downtown Oakland and are easily accessible by public transportation.

• You will be asked to handle multiple tasks with competing and critical deadlines.
• You will need to guide employees and members of the public through many different policies, rules, and procedures.
• Some of the individuals that call or visit our office may be upset or frustrated, and you may need to deescalate emotional situations to help guide them to the right resource or person.

• Establishing Credibility: Doing what one commits to doing and respecting the confidentiality of information and concerns shared by others.
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results.
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity.
• Attention to Detail: Focusing on the details of work content, work steps, and final work products.
• Adaptability: Responding positively to change and modifying behavior as the situation requires.
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace.
• Teamwork: Collaborating with others to achieve shared goals.
• Professional Impact: Presenting self as a positive representative of the organization.
• Customer Focus: Attending to the needs and expectations of customers.
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships.
• Professional & Technical Expertise: Applying technical subject matter to the job.
• Using Technology: Working with electronic hardware and software applications.
• Fact Finding: Obtaining facts and data pertaining to an issue or question.

Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable.

Education:
High school diploma or equivalent. An Associate’s Degree from an accredited college or university in human resources, business administration, public administration or related field is desirable.

Experience:
One (1) year of progressively responsible clerical/administrative work experience including public contact situations and preparing and processing confidential human resources forms, reports, correspondence, and information.

The Recruitment Process:

The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff reviews their experience, education, and training listed on the application against the “minimum qualifications” listed for each position.

Candidates who clearly demonstrate that they possess the minimum qualifications as described above will be invited to participate in an assessment process (or testing) to measure their knowledge, skills, and abilities in job-related areas.

For this recruitment, all qualified applicants will be invited to participate in an online multiple-choice test. You’ll have 7 days to complete the test once the link is sent to your email. This is tentatively planned to launch during the week of June 26, 2023.

Candidates who pass each stage in the process will be placed on an eligible list. Some candidates may receive extra points, for example, if you are a Veteran with an honorable discharge, if you are a current City of Oakland resident, or if you are an eligible current City employee, you may also receive additional points for your City service. Extra points are only applied to passing scores, so if you do not pass every element of the testing process, you cannot use extra points to pass.

• Work/Life Balance: 37.5 hour work weeks, and a flexible/hybrid remote schedule
• 15 paid holidays
• Vacation: 2 weeks per year minimum with the ability to accrue more depending on public sector years of service
• Retirement: CalPERS (California Public Employees’ Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security
• Health: The City of Oakland pays the full cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care, and other HMO and PPO plans
• Dental: Delta Dental full premium for employees and eligible dependents
• Vision: VSP full premium for employees and eligible dependents
• Sick leave: Employees accrue 12 days per year
• Deferred Compensation: 457(b) pre-tax plan and an after-tax ROTH 401(k)plan
• Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Tuition Reimbursement, Life Insurance up to $200k & Employee Training.