New Job Customer Service Representative Ii (National Contact Center Inbound) In Texas
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| Customer Service Representative II (National Contact Center Inbound) |
Customer Service Representative II (National Contact Center Inbound)
Company : 3M
Salary : Details not provided
Location : Texas
Full Description
Job Description:
Customer Service Representative II (National Contact Center Inbound)
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.
This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.
The Impact You’ll Make in this Role
As a 3M Call Center Customer Service Representative, you will be a key member of the Advantage Center by enhancing our customers experience with their healthcare needs. You will be interacting with individuals such as: patients, family members, physicians, skilled nursing facilities, and other healthcare professionals. You will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
As a 3M Call Center Customer Service Representative, you will be a key member of the Advantage Center by enhancing our customers experience with their healthcare needs. You will be interacting with individuals such as: patients, family members, physicians, skilled nursing facilities, and other healthcare professionals. You will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
- Handling incoming calls for orders, service and product information in a timely and professional manner, following department procedures
- Accurately entering required data and process orders in accordance with department procedures
- Identifying and probing for customer’s needs, clarify information, research issues and provide alternatives as needed
- Escalating special customer or service center requests or problem issues as appropriate to a supervisor or designated representative
- Notifying supervisor or designated representative of issues or trends with impact on customer satisfaction
- Participating in any and all reasonable work activities as assigned and deemed appropriate by management including but not limited to over time
- Understanding and complying with HIPPA regulations and PHI and all 3M policies
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
- High school diploma/GED or higher (completed and verified prior to start) from an accredited institution
- One (1) year of customer service experience in a private, public, government, or military environment
Additional qualifications that could help you succeed even further in this role include:
- Prior KCI/3M experience
- One (1) year of call center experience
- Healthcare call center experience
- Experience with Microsoft Office applications
- Experience with multi-tasking and toggling through 4-5 different systems (dual screens)
Work location:
- Work Your Way Eligible (Employee choice to work remote, on site, or hybrid)
Travel: Not required
Relocation Assistance: May be authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Chat with Max
For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.
Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.
Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/
3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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