Employment Type:

Shift:

Description:

Saint Joseph Mercy Health System, one of the nation's top health care services providers, spanning five counties in Southeastern Michigan. SJMHS represents more than 2,700 physicians and 14,000 nurses and staff, and includes 6 Hospitals, 5 Outpatient Health Centers, 8 Urgent Care Facilities and over 25 Specialty Centers.

We have an opportunity for a Scheduling Registrar in our Outpatient Oncology department. This is a contingent position covering at varied locations. This role would be expected to cover all 4 of our Infusion Clinics(AA, Brighton, Canton & Chelsea).. Hours will vary and will be between 7:30 a.m. and 6:30 p.m. Great opportunity for a supplemental position.

Saint Joseph Mercy Health System is one of Michigan's most advanced cancer providers. We use cutting edge treatment technology, provide the latest clinical research trials, offer classes, events and support groups as well as other cancer support services, and our multidisciplinary team approach provides the highest quality patient outcomes which shows in our accreditations and recognitions.

Learn more at http://www.stjoesannarbor.org/cancer

POSITION PURPOSE

Responsible for scheduling patients to receive treatment in our Infusion Clinics for both Hematology/Oncology patients & for External provider patients. Will work closely with the IHA & Physician offices to help provide continuity of care for the patients being treated in our facility.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Completes schedules accurately, timely and appropriately. Coordinates scheduling and facilitates process of assigning caregivers to clients based on client need and caregiver continuity.
• Communicates with Team Leaders/Staff to arrange initial visit, coordinate future visits and define an optimal schedule for all involved disciplines. Ensures scheduling is performed in accordance with defined policy and procedure.
• Responds to staff requests timely and appropriately. Works to fill caregiver vacancies due to illness, vacations, unplanned absences, etc.
• Strives to achieve continuity of caregivers at client’s home by scheduling no more than three different caregivers per discipline to a client during his/her length of stay.
• Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health Organization Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
• Provides clerical support, monitors timely submission of employee documentation and maintains client files.
• Compiles and communicates statistical information for supervisor and corporate office as required.
• Performs audits, data collection and clerical support as required.
• Seeks assistance on a timely, as needed basis.
• Returns request for information and support on a timely basis.
• Acts independently and responsibly to perform duties on a consistent basis and in a timely manner.
• Demonstrates a “customer” First philosophy through the recognition of all staff and outside parties as valued customers of the position work processes and outcomes. Serves as a role model to encourage a commitment to customer service.
• Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participates in their resolution.
• Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to Saint Joseph Mercy Health System. Discusses patient and hospital information only among appropriate personnel in appropriately private places.
• Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
• Behaves in accordance with the Mission, Vision and Values of Saint Joseph Mercy Health System.
• Provides quality patient care by considering the age specific, development and cultural needs through competent clinical practice. Demonstrates unit/area competencies.
• Performs other duties as assigned by supervisor/designate

REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE

• High School Diploma or GED.
• One year of scheduling experience in a health care setting.
• Must be able to communicate effectively with internal and external customers.
• Demonstrates a commitment to customer service and accepts challenges to improve processes.
• Ability to type 50 wpm and use work processing software.
• Proficient in the use of scheduling software.
• Working knowledge of standard office equipment.
• Ability to consistently demonstrate commitment to the mission and Organizational Code of Ethics, and adhere to the Compliance Program.

Employees of St. Joseph Mercy Health System enjoy…

• Competitive compensation
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance and Disability
• Retirement savings plan with employer contribution
• Opportunity for growth and advancement throughout SJMHS and Trinity Health

Visit www.stjoeshealth.org/careers to learn more about the benefits, culture and career development opportunities available to you at Saint Joseph Mercy Health System.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.