New Job Consumer Analyst In Minnesota

The Office of Attorney General Keith Ellison — one of Minnesota’s largest public law offices and recognized as a 2021/2022 Star Tribune Top Workplace Minnesota and 2022/2023 Top Workplace USA — has a clear mission: we help Minnesotans afford their lives and live with dignity, safety, and respect. We are a dynamic group of dedicated professionals who choose public service as a calling, and we are actively and intentionally committed to supporting an internal culture that supports that calling.

Working Title: Consumer Analyst
Job Class: Legal Assistant 3
Agency: Attorney General

• Who May Apply: Open to all qualified job seekers
• Date Posted: 05/30/2023
• Closing Date: 06/15/2023
• Hiring Agency/Seniority Unit: Attorney General's Office
• Division/Unit: Consumer Action Division
• Work Shift/Work Hours: Day
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $18.49 - $27.22 / hourly / $38,607 - $56,835 /annually
• Classified Status: Unclassified
• Telework Eligible: Yes
• Designated in Connect 700 Program for Applicants with Disabilities: No

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

The Office of Minnesota Attorney General Keith Ellison is seeking a qualified Consumer Analysts to assist the Office to improve access to justice, fairness, and opportunity for Minnesotans in a wide variety of matters including the following: debt collection, employment, utilities, medical billing, and housing. Analysts are primarily responsible for answering the Office’s Consumer Assistance Hotline and providing information to Minnesotans on a range of inquiries and assisting in resolving disputes when possible. This position also involves preparing responses to correspondence the Office receives from the public. Analysts work collaboratively with our consumer protection staff and occasionally attorneys to review consumer complaints for violations of consumer protection laws, gather evidence, and prepare documents.

This position is a rare opportunity to be a part of a committed team of Minnesota Attorney General professionals whose common mission is to make a positive difference in the lives of Minnesotans from all backgrounds and requires dynamic individuals with excellent organizational and communication skills, as well as the ability to work creatively and collaboratively. You will receive training on various consumer protection topics.

This position may be eligible for a hybrid work environment after successful completion of onboarding and training.

Minimum Qualifications

• Bachelor’s Degree or demonstrated similar experience
• Skill in:
  • Active listening, conflict resolution, and objectivity
  • Intermediate proficiency in Microsft Office 365
  • Customer or constituent services
  • Professional communication in writing, in person, and over the phone
• Ability to:
  • Adapt and work with different personality types in person, online, and on the phone
  • Identify internal/external customer needs, research issues, and provide resources, recommendations, solutions to customers accordingly
  • Multi-task, set priorities, and manage time effectively with minimal management support while managing a large case load with a high attention to detail, deadlines, and professionalism

Preferred Qualifications

• Fluency in Spanish, Hmong, Somali, Oromo, or other relevant language for Minnesota’s diverse communities
• 1-2 years experience in customer or constituent service

Physical Requirements

• Ability to move and transport such articles as files, laptop computer and resource materials weighing up to 20 pounds

Additional Requirements

It is our policy that all candidates submit to a background investigation prior to employment. This background check may consist of the following components:

• SEMA4 Records Check (state employment records)
• Criminal History Check
• Employment Reference Check
• Education/License Verification

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact K.C. MOUA at [email protected] or 651-757-1279.

Why Work for Us

Diverse Workforce

Our differences make us stronger and leveraging them helps us create a workforce where everyone can thrive. The State of Minnesota is an equal opportunity employer. We are committed to embedding diversity, equity, inclusion, and accessibility at our workplace. We do this by developing strong leaders and advocates, increasing cultural competence, fostering understanding among all employees, and removing institutional barriers and attitudes that prevent employees from advancing as far as their talents will take them. We prohibit discrimination and harassment of any kind based on race, color, creed, religion, national origin, sex (including pregnancy, childbirth and related medical conditions), marital status, familial status, receipt of public assistance, membership or activity in a local human rights commission, disability, genetic information, sexual orientation, gender expression, gender identity, or age.

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Training and professional development
• Paid vacation and sick leave
• 12 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] and indicate what assistance is needed.