New Job Terminal Operations Officer – Denver International Airport In Colorado
|
| Terminal Operations Officer – Denver International Airport |
Terminal Operations Officer – Denver International Airport
Company : City and County of Denver
Salary : $30.82 - $47.77 an hour
Location : Colorado
Full Description
About Our Job
The City and County of Denver utilizes a hybrid model workplace that balances the responsibilities of public service with the benefits of a flexible work environment. Employees work where needed, at a city site and/or in the field at least three days a week and telecommute remotely at a designated workplace within the State of Colorado the remaining days.
Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $33 billion for the region annually and employing nearly 30,000 people. At DEN, we are committed to fostering a diverse, inclusive, and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity, and inclusion at the center of all that we do.
The Terminal Operations team at Denver International Airport (DEN) has an opening for a Terminal Operations Officer. The Terminal Operations Officer assists in the management of the Jeppesen Terminal, Concourses, Federal Inspection Services (FIS) area, and airport roadways, including issues involving passenger flow and customer service, security, international arrivals, certain airport infrastructure and facility issues, concessions, and airline operations. Terminal Operations Officers monitor compliance with airport and federal regulations to ensure the safety and security of the traveling public and airport employees. This position is critical to the overall success of the Airport Operations division. The successful candidate will be a part of a high performing team that prides itself on having exceptional leadership, communication, customer service, and management experience.
Additional responsibilities include:
- Assist airport supervisors and managers with Incident Command in managing, coordinating, and resolving airport emergencies, security issues, irregular operations, and unusual situations
- Inspect, monitor, and manage the Terminal, Concourses, airport roadways, concessions and tenants, automated defibrillator units, landside structures, and other airport facilities to ensure efficient passenger flow and safety
- Assist in planning and coordinating of construction, irregular operations, and snow related activities related to Terminal Operations
- Enforce airport security requirements in the Terminal and Concourses within the landside areas of the airport. Maintain accurate and complete log book entries of airport events including operation metrics and databases
- Read, interpret and enforce Federal Aviation Regulations (FAR), Transportation Security Administration (TSA) Part 1542 regulations, the Airport Security Program, and Denver Municipal Airport System Rules and Regulations
- Manage the daily passenger operations through the Federal Inspection Services (FIS) area (international arrivals/customs facility)
- Manage the day-to-day operations and passenger flow throughout the airport which includes the security screening checkpoints, collaborates with the Transportation Security Administration (TSA),
- manages the activities of the Total Queue Management (contract) staff, and monitors and regulates the activities of the Registered Traveler program
- Coordinates airline operations including irregular passenger operations at the airline ticket counters, gate areas, customer service counters, airline lounges, skycap and wheelchair operations, baggage claim, and baggage make-up units
- Monitors medical service requests and collaborates medical response with Emergency Medical Services personnel and the Airport Communication Center
- Manages emergency response including the oversight of the Incident Management Assistance Team (IMAT) and Terminal stranded passenger program
About You
We are looking for a self-motivated, team player to join the DEN terminal operations team. In addition, we are looking for candidates with some or all the following experience:
- Experience working at a commercial airport
- Experience multi-tasking, using multiple phone and radio systems simultaneously, computer data entry, and prioritizing
- Experience deescalating customer facing situations
- Excellent communications skills, including both written and oral, with internal and external customers
- Experience in emergency management and/or emergency response
- Certifications
- ACE Operations/Communications/Security
- C.M. of AAAE
- ICS 100-400, 700-800
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
- Education: bachelor’s degree in aviation management, Business Administration, Public Administration, Political Science or a related field.
- Experience: Three (3) years of experience of the type and at the level of Aviation Operations Representative or equivalent in an aviation environment.
- Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education. Additional appropriate education may be substituted for the minimum experience requirements.
- Licensures/Certification(s): This job requires driving. Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment.
FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shift.
About Everything Else
Job Profile
CA2804 Terminal Operations Officer
To view the full job profile including position specifications, physical demands, and probationary period, click
here
.
Position Type
Unlimited
Position Salary Range
$30.82 - $47.77
Starting Pay
Based on education and experience
Agency
Denver International Airport
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
For information about right to work, click
here
for English or
here
for Spanish.