New Job Minnesota Health Care Program System And User Support Specialist - Human Services Program Specialist 2 In Minnesota

When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.

Working Title: Minnesota Health Care Program System and User Support Specialist
Job Class: Human Services Program Specialist 2
Agency: Human Services Dept

• Who May Apply: Open to all qualified job seekers
• Date Posted: 04/19/2023
• Closing Date: 04/25/2023
• Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
• Division/Unit: Health Care Administration/ Health Care Eligibility and Operations
• Work Shift/Work Hours: Days, varies
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $23.62 - $34.45 / hourly; $49,318 - $71,931 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Telework Eligible: Yes
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

This position works in collaboration with Minnesota Health Care Program (MHCP) system users representing the department, administration, division, MNsure, and MHCP processing entities such as counties, tribes, and Health Care Consumer Supports (HCCS) to:

• Perform analysis and diagnosis; and implement approved solutions for MHCP user system defects, procedures, work arounds, and policy applications.
• Act as a contact for MHCP system users and other stakeholders to resolve or appropriately escalate complex MHCP system coding, interface, worker error, and other problems by responding to, tickets, email, and other communication

Minnesota Health Care Programs (MHCP). MHCP encompasses a wide array of programs such as Medical Assistance (MA), including MA for Long Term Care (LTC), MA for Families and Adults without Children, MA for Breast and Cervical Cancer, etc.; MinnesotaCare; Advance Premium Tax Credit (APTC) and Qualified Health Plans (QHP); Minnesota Family Planning Program (MFPP); Hospital Presumptive Eligibility (HPE); Deferred Action for Childhood Arrivals (DACA); and Medicare Saving Programs, etc.

Minimum Qualifications

One (1) year professional experience working with Health Care Programs (example: Minnesota Care, Medical Assistance, home and community-based services).

• Experience with eligibility and financial technology systems (such as METS, MAXIS, MMIS)
• Experience reading, interpreting and implementing policies and procedures.

OR

Three (3) years advanced technical experience with Health Care Programs (example: Minnesota Care, Medical Assistance, home and community-based services).

• Experience with eligibility and financial technology systems (such as METS, MAXIS, MMIS)
• Experience reading, interpreting and implementing policies and procedures.

*** Bachelor’s degree or higher in health care administration, business administration or related field may substitute for two (2) years of advanced technical experience***

Preferred Qualifications

• Ability to communicate clearly in writing and orally; to present complex information to users in a comprehensive style; and to translate technical and system information for non-technical customer.
• Experience working with the new Minnesota Eligibility Technology Systems (METS).
• Experience working with MMIS and MAXIS.
• Experience administering Minnesota Health Care Programs.
• Demonstrated ability to multi-task.
• Demonstrated ability to work in a team setting.
• Proven customer service skills.
• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Tammy Kedrowski at [email protected]

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Kelly Ellich at [email protected].

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or [email protected] for assistance.

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 12 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] and indicate what assistance is needed.