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Water Meter Reader I
Water Meter Reader I

Water Meter Reader I

Company : Jobssummary / Indeed
Salary : $49,005 - $62,254 a year
Location : Oregon

Full Description

The Position

The Portland Water Bureau is seeking a Water Meter Reader I

About the Division
The Portland Water Bureau (PWB) has over 192,000 customers and the Customer Service (CS) group is responsible for those customers' meters to cash. The meter reading department is part of the Customer Service Field Group. It’s comprised of 12 water meter readers and 1 water meter reader lead. Collecting the water meter reading is the first step in the meters to cash process.

About the Position
Water Meter Readers I are responsible for accurately reading residential and commercial water meters and recording the volume of water consumption utilizing handheld computerized meter-reading devices. Generally, Water Meter Readers I are assigned routes, which may involve walking up to ten (10) miles per day, including up and down hills and in areas without sidewalks, opening and closing ground level meter boxes, opening vault doors, lifting and pulling manhole covers that weigh up to 100 pounds, and climbing into and out of underground vaults to read meters. Water Meter Readers I have frequent customer contact answering questions about water consumption, billing practices and rates, and general Water Bureau and City issues. Work is performed independently outside in all weather conditions and is reviewed for accuracy and compliance with Water Bureau policies and standards. Possession of a high school diploma or GED is preferred, but not required.

Duties and Responsibilities:
  • Reads water meters for residential, commercial, and industrial customers; accesses meters in the field, including those in confined spaces; enters and records data.
  • Calculates usage and analyzes past usage history to determine changes or problems related to consumption, maintenance, or meter reading.
  • Creates work requests for maintenance and repair of meters as appropriate
  • Provides information and explanation for billing as appropriate.
  • Responds to inquiries from customers and the public as a representative of the City; suggest appropriate referral of a wide variety of issues.
  • Performs routine maintenance on meter boxes, such as cleaning boxes and dials, replacing rings, and cutting grass around the meter box.

As a person, you are:
  • Detail Orientated: You will have exceptional attention to detail and follow best practices for quality assurance in your work.
  • Analytical: You can analyze and visualize water usage data and come to a sound conclusion.
  • Highly collaborative: You can take direction from your supervisor and lead as well as work with other techs simultaneously. Do you enjoy working with teams from diverse personal and professional backgrounds and being flexible in how you collaborate?
  • Creative: Using your previous experience to troubleshoot and find durable solutions for issues out in the field.
  • Equity Focused: You have experience placing an equity lens on tasks and assignments that you oversee or participate in by building effective two-way dialogue with internal and external stakeholders.

Work Location
The Interstate Campus is the home office of this position at 1900 N Interstate in Portland, Oregon. This is an in-person and in-the-field position.

About the Portland Water Bureau:

The Portland Water Bureau serves water to nearly a million people in the Portland area. Portland’s water system includes two great water sources, 53 tanks and reservoirs, and 2,200 miles of pipes. The bureau employs approximately 600 people in a variety of professions including maintenance and construction, engineering and design, water treatment and resource protection, customer service and communications, and much more. The bureau values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public. Black, Indigenous, People of Color, and people with disabilities, are encouraged to apply for this position.

Our mission: We serve excellent water every minute of every day.
Our vision: The water our community loves is safe and abundant for generations to come.
Our equity commitment: We work to uproot systemic inequities and their impacts on our employees and the people we serve. We commit to the difficult—and essential—work of transforming Water Bureau policies, practices, and culture to better serve historically and currently oppressed communities.

More Information about the bureau: www.portlandoregon.gov/water

City of Portland Core Values:
Anti-racism | Communication | Collaboration | Equity | Transparency | Fiscal Responsibility
These values guide our actions as we serve the community and engage our workforce. To learn more about the City's core values, please click here.

Why work at the City of Portland?
The City of Portland workforce serves a population of over 650,000. We are culture- and solutions-driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in ALL people and continues to actively recruit and retain diverse top talent every day. We offer a comprehensive benefits package, including but not limited to medical, dental, vision, basic life, and short- and long-term disability coverage to eligible employees and their families. If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today.

The City of Portland also participates in the Oregon Public Employees Retirement System (PERS). For more information on the City of Portland's benefits please click here.

COVID-19 Vaccine Requirement
As of October 18, 2021, all City employees must be fully vaccinated for COVID-19. This is required for all positions at the City of Portland. Proof of being fully vaccinated is required by the date of hire. You may request an exception, for health or religious reasons, from getting the COVID-19 vaccine at the time a position is offered.

To Qualify

All of the following minimum qualifications are required for this position. Applicants must specifically address in their resume and cover letter how their education, training, work experience, and/or lived experience, meets each of the following minimum qualifications:

  • Ability     to read and understand urban street maps and operate meter-reading data collector.
  • Ability to work independently in the field and manage workload to meet deadlines.
  • Knowledge of utility billing practices and skill in basic math computations.
  • Knowledge of maintaining accurate records.
  • Experience with working out in the field on your feet in all weather conditions.

Applicants must also:
  • Must be fully vaccinated for COVID-19 per City/State mandate or have an approved exception by the date of hire.
  • A valid state driver’s license and acceptable driving record.

The Recruitment Process

An evaluation of each applicant’s training and experience, as demonstrated in their resume and supplemental questions, weighted 100%. Do not attach materials not requested. Only candidates who met the minimum qualifications will be placed on the equally ranked eligible list. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to the establishment of the eligible list and/or final selection.

Tentative Recruitment Timeline:
  • Posting Closes: 12/5/2022
  • Applications Reviewed: Week of 12/5/2022
  • Eligible List: Week of 12/12/2022
  • First Round of Interviews: week of 12/19
  • Job Offer: Week of 1/9/2023
  • The start date is flexible but strongly desired to be on or before January 31, 2023

Please note: All timelines are approximate and subject to change.

Application Instructions
Applicants must submit supplemental questions and professional resumes online, specifically focused on their qualifications for this position as identified in the “To Qualify” section of this announcement in accordance with the following Application Instructions:

  • Your résumé and supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
  • Your supplemental questions should include details describing your education, training, and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the “To Qualify” section of this announcement.
  • Your resume should support the details described in the supplemental questions.
  • Salary Range/Equity Pay Analysis: Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
  • If you are requesting Veteran’s Preference, as identified below, please describe in your supplemental questions any transferrable skills obtained during your military service and how they relate to each of the required minimum qualifications under the “To Qualify” section above.

Please note, that all completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City's online application process. Do not attach materials not requested. E-mailed and/or faxed applications will not be accepted.

Additional Information

Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application.

Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as check the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans' Preference documentation must be submitted no later than the closing date and time of this recruitment.

ADA, Pregnancy, and Religious Accommodations: If you identify as a person with a disability, are pregnant or nursing, or observe a religious practice(s), and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance.

Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply.

Language Pay Differential: City of Portland employees who speak one or more languages in addition to English, may be eligible to receive a “language pay differential.” This is compensation for qualifying multilingual City employees who use their language skills to assist the community. More about the language pay differential can be found here.



Did you know? The City of Portland offers How to Apply Classes that are free and review best practices for applying to the City. Follow the link for the most recent list of scheduled dates: https://www.portland.gov/bhr/events.

Questions/Contact Information
Aly’ce Brannon-Reid, Senior Recruiter
Bureau of Human Resources

An Equal Opportunity / Affirmative Action Employer


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