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New Job Customer Service Rep In Indiana

Customer Service Rep
Customer Service Rep

Customer Service Rep

Company : State of Indiana
Salary : $15 an hour
Location : Indiana

Full Description

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.

About the Indiana Department of Revenue:

The Indiana Department of Revenue Customer Service Department is responsible for providing service and support to Indiana Tax paying customers. This is a fabulous opportunity to join a team that has been named as an IndyStar Top WORK Places three straight years - 2019, 2020 & 2021, and where we learn, have fun, and are committed to providing Best in Class Customer Service.


Salary for this position typically starts at $15.00/hour.

About the Job:

The Customer Service Representative works to ensure the highest level of customer focus is achieved, with a strong commitment to the taxpayers of Indiana through continuous, innovative methods to increase accuracy, efficiency and productivity in all areas of departmental operations and tax administration.

A Day in the Life:

  • Enjoys learning about a variety of the Department of Revenue Tax procedures including tax filing and payment requirements
  • Provides Best in Class Customer Service to Tax paying customers by phone in a fast-paced call center environment
  • Applies knowledge acquired in training and utilizes resources to analyze and problem solve
  • Responds to a variety of Tax type inquiries
  • Accesses data utilizing basic computer skills
  • Communicates professionally using correct grammar, spelling & punctuation
  • Complies with all ethical and confidentiality requirements

What You'll Need for Success:

  • Extensive knowledge of state and federal tax laws, rules and regulations applying to each of the several types of taxes;
  • Extensive knowledge of the procedures for properly preparing various tax return forms;
  • Considerable knowledge of federal and state laws and legal procedures pertinent to estates and trusts;
  • Ability to interpret and apply tax laws and regulations to individual situations;
  • Broad knowledge of accounting and bookkeeping;
  • Working knowledge of data processing procedures;
  • Working knowledge of computers, both technical and word processing;
  • Ability to discuss and settle tax problems using various legal resources;
  • Effectively communicate, both orally and in writing;
  • Ability to apply and understand ethics and confidentiality laws.

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

  • Three (3) medical plan options (including RX coverage) and vision/dental coverages
  • Wellness program (offers premiums discount for the medical plan)
  • Health savings account (includes bi-weekly state contribution)
  • Deferred compensation account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • Group life insurance
  • Employee assistance program that allows for covered behavioral health visits
  • Paid vacation, personal and sick time off
  • Competitive leave policies covering a variety of employee needs
  • 12 company paid holidays, 14 on election years
  • Qualified employer for the Public Service Loan Forgiveness Program
  • New Parent Leave
  • Free Parking
  • Free LinkedIn Learning

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.

Reasonable accommodations may be made to enable individuals with disabilities to interview and to perform the essential functions of this role.

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