New Job Customer Service Representative In Washington

Customer Service Representative
Customer Service Representative

Customer Service Representative

Company : City of Seattle
Salary : $27.22 - $30.48 an hour
Location : Washington

Full Description

Seattle City Light, a department of the City of Seattle, is one of the nation’s largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle's electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship.
Seattle City Light is recruiting for three Customer Service Representative positions at the North or the South Service Center. The Customer Service Representative position requires adaptive and professional written and verbal communication skills, combined with the ability to attend to the financial details of utility account transactions with accuracy. These transactions often involve cash, check, or credit card transactions in a fast-paced environment that serves walk-in customers. Employees in this position must have the ability to troubleshoot, analyze and remedy customer problems within established guidelines and deal tactfully, courteously, and effectively with a variety of people. This position is also responsible for processing account-related requests, such as creating accounts and service requests and updating information in computerized customer information/database systems.
This position will report to the Supervising Electrical Service Representative.

Job Responsibilities:
Collects and processes customer payments and fees; reconciles daily payments and deposits.
Opens customer accounts; requests, verifies and/or changes customer information for proper billing.
Responds to customer inquiries and com­plaints; researches problems; explains department and program requirements, policies, processes, procedures, rates, fees, penalties, due dates, and utility consumption patterns.
Performs calculations to determine appropriate billing, fees, taxes, penalties, due dates, and other associated fees.
Answers customer questions regarding individual bills; resolves and reconciles discrepancies, prepares documents to make adjustments and corrections when errors are detected; and refers customer service complaints to appropriate personnel for dispositioning and/or follow-up as required.
Updates and maintains accurate account information and customer records in computerized customer information/database systems by inputting new information and changes; and maintains statistical records and generates reports as required.
Receives inquiries and complaints concerning electrical service; and notifies appropriate workgroup of needed services such as line repair, meter maintenance, new service hook-up, tree trimming, or inoperative streetlights.
Performs other related duties of a comparable level/type as assigned.

Qualifications:
Requires a minimum of one year of clerical and/or cash handling experience including public contact and/or experience in a billing process (or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work of the class).
Desired Qualifications: One or more years of cashiering experience, and/or one or more years of direct public contact experience in a billing process and/or customer service role of explaining, negotiating, and handling difficult billing, accounting, and customer service issues.

Additional Information:
Job offers are contingent on the verification of credentials and other information required by the employment process including the completion of a background check which includes criminal history and driving history review.

Want to know more about Seattle City Light? Check out our web page: http://www.seattle.gov/light/ .

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