New job Work-from-Home - Temporary Customer Service Representative in New York

Work-from-Home - Temporary Customer Service Representative

Company : NAVIENT
Salary : $16 an hour
Location : New York

Full Description

Navient has immediate openings for temporary, Customer Service Representatives, to support our growing customer base working from your home office. We seek reliable and solutions oriented individuals to join our team!

Position Details:

  • Start Date, Monday July 19th, $16.00 per hour plus bonus
  • Work from your home with Computer equipment provided by Navient
  • Primarily inbound service calls, NO Selling

This temporary assignment is expected to last approximately 3-6 months; however, assignment may be shortened or lengthened based on business need.

This temporary position is not eligible for benefits.

This new role will be fast-paced managing inbound and outbound calls and performing data entry related to a new program. You will assist customers by researching their account and providing prompt and accurate information in a courteous and professional manner.

Please Note: Applicants must reside within 1-1.5 hours of our Arcade, NY office for computer equipment pick up and MUST be a NY resident.

Work Schedule

Virtual Training Hours:

  • Monday- Friday, 8AM- 5PM EST

Regular Schedule:

  • Monday- Friday, 8AM-5PM EST
  • Operational hours and schedules are subject to change, based on needs of our customers


  • High speed internet access (Minimum 10MB upload speed, 5MB download speed)
  • You must use an ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot.
  • Landline phone or cell phone
  • Must be able to download an app on a Smartphone or tablet
  • Private workspace or home office free of distractions and outside noise


  • High School Diploma or G.E.D.
  • Applicants must reside within 1-1.5 hours of site location listed above for computer equipment pick up.
  • Must be a New York State resident
  • Experience in servicing customers with professionalism, diplomacy and consideration for the customer’s requests or concern
  • Some completed college coursework will serve as substitute for work experience
  • Strong written and verbal communication skills
  • Fast learner, ability to maintain an in-depth understanding of the training curriculum
  • Excellent PC and internet navigation skills
  • Efficient time management skills

Prior experience in a high-volume call center preferred

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.

Apply Now