New job IGP Account Technician in Massachusetts

IGP Account Technician

Company : John Hancock
Salary : Details not provided
Location : Massachusetts

Full Description

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

The International Group Department is responsible for the underwriting, sale, extension, conservation, and administration of International Group Program (IGP) business worldwide. To this end, the department also manages and develops the IGP network of technical and marketing arrangements with the 53 life insurance companies which serve as the franchised outlets for the IGP system in more than 50 countries.

Core Responsibilities

  • Prepares proposals, including analysis of quotations submitted by Network Partners, review of plan specifications, and preparation of benefit and cost summaries and Second Stage Accounting Exhibits with appropriate explanatory notes.

  • Communicates orally or in writing with clients, brokers, Network Partners and department members to clarify and resolve questions, concerns, or requests regarding client cases and extension sales.

  • Prepares IGP Second Stage Accounting Exhibits to accompany IGP proposals, in accordance with the expenses and risk formulas in the IGP Operating Guide.

  • Conducts research as required by clients, brokers, or department members with respect to Social Security systems, labor codes, and private employee benefit practices, in more than 50 countries around the world

  • Assists on special assignments for key IGP accounts, including multi-country pooling exercises. Collects data, compiles reports, communicates with Network Partners, etc.

  • Prepares Administrative Data Reports for client cases, including preparation of Second Stage Accounting and details of special arrangements involving the case (i.e. Business Updates).

  • Addresses any concerns regarding the experience reports with the Network Partners. Prepares a cover letter reflecting experience and key issues for the client.

  • Assists in logistical arrangements and special projects

Additional Responsibilities

  • With respect to multi-country pooling studies, analyzes input, seeks clarification regarding input and instructions, prepares financial projections, presents the complicated and varied data into a readily comprehensive and concise format, prepares financial projections for alternative risk management arrangements (e.g. various stop loss alternatives, retrocession of risk to captive insurance companies, plus drafts IGP’s response to elaborate questionnaires dealing with issues pertaining to network structure, case management, performance guarantees and reporting, financial reporting, implementation models, and various technical and underwriting matters.

  • On occasions, accompanies Account Executives on sales/service calls to the corporate headquarters of North American Multinational companies to provide support with respect to the presentation of an IGP proposal or IGP’s response to the request for a multi-country pooling request.

  • When the Account Executive for whom they work is out of the office on a business trip or vacation, is thoroughly familiar with the details of the client’s account and is therefore able to be responsive to time sensitive emails and phone calls.

Knowledge & Skills

  • A basic knowledge of group insurance and pensions is preferred.

  • Ability to analyze complex foreign employee benefit planning situations and devise and recommend solutions to superiors for later presentation to the IGP client by superiors.

  • Responsiveness and problem-solving abilities are necessary to build and maintain good client relations in the administration of assigned cases.

  • Strong fundamental knowledge of Excel, Word & PowerPoint is required.

  • Mathematical and excellent oral/written communications skills are essential.


If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2020, we had more than 37,000 employees, over 98,000 agents, and thousands of distribution partners, serving over 30 million customers. As of December 31, 2020, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

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