New job Visitor Use Assistant (Fee Collection) in Arizona
Visitor Use Assistant (Fee Collection)
Company : US Department of the Interior
Salary : $35,265 - $46,135 a year
Location : Arizona
This announcement will be used to fill two positions. One position at Bandelier National Monument and one position at Petrified Forest National Park.
Open to the first 75 applicants or until 04/23/2021 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration.
Government housing may be available for both locations.
Bandelier National Monument Major Duties:
VUA will collect park entrance fees at park entrance station, visitor center, campground, or other visitor contact stations following established accountability guidelines for handling government funds; operates a cash register and safeguards funds collected. VUA will open and close facilities and provide visitor services throughout the park including disseminating current and accurate information to visitors concerning Bandelier NM and other surrounding areas of interest, recreational opportunities available, orientation/explanation of current park events, and resource management projects. These services may be provided at information stations or while roving the park. As well, VUA will provide orientation talks and may provide informal interpretation (impromptu talks). Other duties include informing visitors of the rules of park usage and the importance of complying with them, helping with emergency operations, and continuing park operations. Employee may assist with traffic control at park entrance and other locations, gathering information from reporting parties concerning accidents/incidents occurring within the park area and notifying appropriate personnel, emergency medical treatment to current level of training and responsibility, minor maintenance duties to insure a clean, safe work area, and restocking supplies as needed.
Bandelier National Monument Area Information:
Located on the slopes of the Jemez Mountains of northern New Mexico, Bandelier National Monument is a 33,000+ acre monument established to protect the Ancestral Pueblo sites found here. Bandelier includes a designated wilderness area of 23,267 acres and an 800-acre detached archeological section. The Monument preserves numerous archeological features of a late prehistoric period, which represents the transition of the Pueblo Indians from the prehistoric Ancestral Puebloan to modern traditions. Annual visitation exceeds 150,000. Bandelier is located 45 miles from Santa Fe, 32 miles from Espanola, and 12 miles from Los Alamos. The terrain is rugged but beautiful, from 5,300 to 10,199 feet with headquarters located at 6,000 feet. Summers are hot with afternoon thunderstorms being common in late summer. For more information, see the park website: www.nps.gov/BAND. Good medical facilities, schools, and shopping are available in Los Alamos and White Rock. Local cost of living is considered high.
Petrified Forest National Park Major Duties:
The incumbent provides information and assistance to all visitors, collects and accounts for fees at the entrance stations. The incumbent provides information on the park's recreational opportunities and services, distributes maps and other printed information, and provides directions. Employees are responsible for collecting fees and accounting for the funds collected. The incumbent performs opening and closing shift functions, enters information into an electronic Point of Sale system, issues entrance receipts, park passes, and verifies entrance passes. The incumbent completes shift reports to verify money collected and accountable stock sold from all transactions. The incumbent must be willing to learn remit using RBMS. The employee may perform other safeguards funds collected and accountable stock and duties associated with the fee collection program such as restocking supplies, performing traffic control, assisting with park closing, and minor maintenance.
Petrified Forest National Park Area Information:
Petrified Forest National Park is located in northeastern Arizona, bisected by U.S. Interstate 40, approximately 26 miles east of Holbrook, Arizona. The park has a concession operation that includes a curio shop, restaurant and gas station. Beyond this, other services are not available in the park. Some shopping opportunities exist in Holbrook. Greater shopping opportunities exist in Flagstaff, AZ (110 miles west) or Gallup, NM (70 miles east). Major shopping centers exist in the metropolitan Phoenix, AZ (225 miles) and Albuquerque, NM (210) miles) areas. Year-around recreational opportunities abound within a short commuting distance. The park is situated on a high plateau with an elevation averaging 5,600 feet, with a semi-arid climate. Temperatures range from 0 in winter to 100 in the summer. Precipitation averages 9 inches per year. A junior college (Northland Pioneer College) campus in Holbrook offers classes and workshops for adult education/enrichment with both day and night classes.
Job family (Series)
0303 Miscellaneous Clerk And Assistant
Conditions of Employment
- U.S. Citizenship required.
- Appointment subject to background investigation and favorable adjudication.
- Meet Selective Service Registration Act requirement for males.
- Complete the initial online assessment and USAHire Assessment, if required.
- Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
- You may be required to operate a government (or private) motor vehicle as part of your official duties. Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued driver's license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle. You will also submit a photocopy of your valid State issued driver's license prior to your first official motor vehicle operation, and again every year, or more frequently if management determines such need exists. Lastly, you may be required to submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by you. Please indicate in your application whether you possess a valid State driver's license.
- You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
- You may be required to work evenings, weekends, holidays, and overtime.
- If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period.
- Applicants must be at least (1)18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program.
QualificationsAll qualifications must be met by the closing date of this announcement-04/23/2021-unless otherwise stated in this vacancy announcement.
Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.
To qualify for this position at the GS-05 grade level, you must possess at least of the following minimum qualifications by close of the announcement:
EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-04 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: collecting and accounting for fees, greeting visitors, disseminating information, providing directions, or other clerical/office work that indicates the ability to acquire the knowledge and skills needed to perform the duties of this position. You must include hours per week worked.
EDUCATION: Successful completion of at least four years of education above high school (120 semester hours or 180 quarter hours) leading to a bachelor's degree in any field for which high school graduation or the equivalent is a prerequisite. You must include transcripts.
Successful completion of a combination of education and experience as described above. For example, I have 6 months of specialized experience as detailed above (50%) and 3 years of education beyond the high school level as detailed above, 50% (only education in excess of the first two years can be combined for qualification). The total must equal at least 100 percent to qualify. You must include transcripts.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Current surplus and current or former displaced Federal individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following: OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies. Federal employees seeking CTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.605(2) for CTAP. This includes a copy of the agency notice, a copy of their most recent Performance Rating, and a copy of their most recent SF-50 noting current position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP eligible. If you are selected for Federal employment, you will be required to fill out a Declaration of Federal Employment, OF-306, prior to being appointed to determine your suitability for Federal employment and to authorize a background investigation. Failing to answer all questions truthfully and completely or providing false statements on your application may be grounds for not hiring you, or for firing you after you begin work. Also, you may be punished by fine or imprisonment (U.S. Code, Title 18, section 1001).
CTAP/ICTAP: CTAP/ICTAP provides placement assistance to permanent Federal employees who are surplus, displaced, or involuntarily separated. Applicants claiming CTAP/ICTAP eligibility must submit a copy of their most recent performance appraisal, proof of eligibility, and most current SF-50 noting position, grade level, and duty location with their application. To be considered under CTAP/ICTAP, applicants must be well-qualified (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), score at least 85 on the assessment questionnaire, and be able to perform the duties of the position upon entry.
For information on CTAP and ICTAP visit: https://www.usajobs.gov/Help/working-ingovernment/unique-hiring-paths/federal-employees/career-transition/"
To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.
If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.
A Recruitment Incentive May Be Authorized for a newly selected employee when appointed to a permanent, temporary, or term position. A Federal employee who is transferring to the National Park Service from another component, bureau or Federal agency and who does not meet the conditions under 5 CFR §575.102 is not eligible for a recruitment incentive.
A Relocation Incentive May Be Authorized for a Federal employee when the employee must move, as directed by the National Park Service (NPS) either through a management directed reassignment or selection for employment, to a different location at least 50 miles away from the one where his/her position of record held at time of selection is currently located, due to a need of the NPS. A relocation incentive is not the same as a Permanent Change of Station (PCS) move and, as such, may be granted in conjunction with one another.This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.
Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire
Physical Demands: Standing for long periods of time, walking, bending, lifting of moderately heavy items and sedentary work is required. Mental stress and physical fatigue occur due to high volume of personal contacts and the responsibility of dealing with large amounts of money.
Working Conditions: Work is often performed in small, outdoor structures with open windows which results in exposure to extremes of temperature, rain, snow, wind, and direct sunlight. Duties may be performed alone in isolated locations.
If you are unable to apply online or need to fax a document that you do not have in electronic form, view the following link for information regarding an Alternate Application. Click the following link for more information, https://help.usastaffing.gov/Apply/index.php?title=Alternate_Application_Information.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
A review of your resume and supporting documentation will be made and compared against your responses to the Occupational Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Occupational Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score may be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you may lose consideration for this position. Please follow all instructions carefully; errors or omissions may affect your rating.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/11090503, and the result of the additional assessments required for this position.
In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. These assessments measure the critical competencies listed below that are required to successfully perform the job.
The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
- Attention to Detail
- Customer Service
- Interpersonal Skills
- Interpersonal Skills
- Stress Tolerance
- Technology Application
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.
Candidates will be rated and ranked using Category Rating procedures. These procedures place candidates with veteran's preference above non-preference eligibles within each category. Veterans with a service connected disability of at least 10 percent are listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. Under Category Rating, candidates will be rated and ranked into one of three categories:
- Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position
- Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job
- Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job.
Background checks and security clearance
Drug test required
Position sensitivity and risk
Moderate Risk (MR)
Trust determination process
The following documents are required and must be submitted by 11:59 PM (EST) on 04/23/2021:
- Resume which includes a list of all significant jobs held and duties performed, with dates specified in month and year format, and, indicate hours worked per week. If military or civilian, please include your rank and/or grade.
- Complete All Required Assessments.
- Other Supporting Documents, if applicable, such as:
- Veterans Preference Documentation:
- If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you don't have your DD-214, you may request it after discharge from the National Archives.
- If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
- If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability.
- If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
- Veterans Preference Documentation:
- College transcripts, if qualifying based on education.
- Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position.
- Reasonable Accommodation Requests:
Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
This job is open to
Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a "surplus" or "displaced" employee.
U.S. citizens, nationals or those who owe allegiance to the U.S.