New job Support Center Specialist in Florida

Support Center Specialist - AdventHealth Orlando

Location Address: 7727 Lake Underhill Rd Orlando, Florida 32822

Top Reasons to work at AdventHealth Orlando

• AdventHealth East Orlando, a 265-bed community hospital, has been serving East Orlando residents since 1941 as an innovative local leader that fills a vital need in a fast-growing area
• A recent 200,000 square-foot expansion project upgraded the hospital to 265 beds, with a spacious patient tower and 80 new private rooms designed to enhance the holistic care experience
• Annual number of emergency cases: 89,018

Work Hours/Shift: Monday Wednesday and Friday 8:30am - 4:30pm Tuesday and Thursday 9:30am – 6pm

You Will Be Responsible For:

• Provides prompt, accurate, concise and courteous responses to member inquiries relating to consumer loans and other financial transactions. Identifies member’s needs/sales opportunities.
• Researches and rectifies account problems within given authority; including but not limited to fee reversals, posting errors, payroll deduction allotments/changes, and minimum payment requirements on open and closed ended loans.
• Takes initiative to identify problems and deliver recommendations and solutions. Identifies and escalates priority issues.
• Troubleshoots plastic card related issues; including activations, fraud claims, processing errors, and new or replacement orders.
• Responsible for performing a full range of customer service-oriented telephone, e-mail, and other electronic support activities; provides a high attention to detail.
• Professionally greets customers; responds to inquiries of a specific or general nature; determines appropriate response or direction for the caller; promotes various marketing campaigns.
• Accepts loan applications and supporting documents. Interviews applicants and processes loan disbursements.

The Support Center Specialist processes financial transactions and responds to member account and service inquiries received via telephone and electronic service delivery channels. Processes complaints, troubleshoots problems, and provides information. Responsible for retaining and expanding new and/or additional loans and accounts through outbound sales processes. Accepts loan applications, interviews applicants, and disburses consumer loans. Makes appointments, collects information and conducts follow-up. Actively seeks opportunities in the cross selling of credit union products.