New job Loan Servicing Representative in Texas

Job Description:

Job Description:

Timely manage and resolve customer initiated requests relating to Paycheck Protection loans, Retail Auto, RV, Marine, Motorcycle and Aircraft installment loans. Responsible for any of the following and specific assignments/ responsibilities: core systems data entry, ACH set up, clearing items rejected from automated processes, performing maintenance to customer accounts, performing in-depth research to analyze/correct problems, retrieval of customer loan documents. Ensures quality service and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Intermediate level position performs routine and various functions under limited supervision. Decisions have moderate impact on internal and external customer relationships. Will have direct contact with internal/external clients. Production based environment in which performance is based on speed and accuracy. Flexibility to switch between assignments/job functions multi task as needed.

Required Skills:

• 2+ years of balancing/reconciliation in the financial services industry.
• 2+ years of call center phone experience.
• Excellent customer service skills and focus, communication, problem solving, analytical, and organizational skills.
• PC knowledge, 10-key and typing proficiency.
• Must be flexible, able to multi-task, to include but not limited to working with multiple systems and dual screens at one time to complete work within deadlines.
• Demonstrates ability to exceed quality and productivity standards.
• Strong team player.

Desired Skills:

• 2+ years of research experience.
• Proficient in Microsoft Applications.
• General knowledge of products/services including basic understanding of simple-interest loans.
• Initiative to understand business unit objectives and end to end processes.
• Knowledge of Dealer Services.

• Initially you may be required to work from home and/or remotely in this role:
  • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
  • Sufficient room to set up a laptop, monitor, keyboard and mouse
  • Comfortable space to work for a full shift
  • Quiet, private and SECURE space in which to work

Shift:

1st shift (United States of America)

Hours Per Week:

40