New job Concierge/Guest Relations in Rhode Island

Concierge/Guest Relations

Company : The Vanderbilt
Salary : Details not provided
Location : Rhode Island

Full Description

Company & Property Description:

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit to learn more about our Collection. Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.:

About The Vanderbilt, Auberge Resorts Collection:

Originally built in 1909 by Alfred Gwynne Vanderbilt, a scion of the Vanderbilt family, the property is a vintage Newport mansion meticulously restored to its former glory, just minutes from the charming waterfront. Come for elegant fireplaces and museum-quality artwork in the lobby entrance, Christy’s Gallery and Snooker Room—along with pampering worthy of any railway baron. In the summer, enjoy exquisite dining on the Garden Terrace and evening drinks along our popular rooftop bar with sweeping views of Newport Harbor.:

Role Summary:

The Concierge reports directly to the Rooms Management and is responsible for assisting guests in providing an array of services calculated to make their stay easier and more pleasurable, including dining reservations, winery tour bookings, transportation arrangements, information, and any services that are best suited to the guest’s needs. The Concierge is an individual dedicated to their profession and spends time researching and visiting venues in order to enable personal recommendations.

Core Responsibilities:

Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:

    Maintain complete knowledge at all times of:

      All resort features/services, hours of operation;

      All room types, layout, decor, appointments and locations;

      All room rates, special packages, and promotions;

      Daily house count and expected arrivals/departures;

      Room availability status for any given day; and

      Scheduled daily group activities

    Maintain complete knowledge of and comply with all resort and departmental policies and procedures

    Review arrivals prior and be familiar with all VIP guests, special requirements and potential problems.

    Meet with departing shift member to ensure follow-through and a seamless handover

    Ensure that all guests receive personal, individual and professional treatment

    Provide guests with information, descriptions, directions, and reservations for all resort services, local restaurants, activities, travel arrangements and other points of interest

    Answer department telephones within three rings, using correct greeting and telephone etiquette

    Accommodate all requests for information in a congenial manner

    Work closely with the Front Office and other guest relations departments on special requests and amenities

    Coordinate guest history with the Front Office, reservations, housekeeping, and room service

    Develop good relationships with peers in local restaurants and wineries

    Coordinate special attention for birthdays, anniversaries or special events

    Maintain updated knowledge of the area, its facilities, and points of interest

    Handle guest complaints or problems immediately, ensuring guest satisfaction

    Accurately input guest data into guest history

    Produce weekly Vanderbilt activities information sheet

    Assist in other Front Office operational duties, as needed

    Communicate pertinent guest information to designated departments/personnel

    Maintain follow-up log for communication between concierge shifts

    Plan and coordinate weekly events for Guests

    Prepare newsletter for Guests

    Must maintain excellent relationship within Front Office Department and must familiarize oneself with the operations and priorities of all other hotel operating departments

Required Qualifications:

    • Hospitality Certificate or Degree preferred

    1-Year minimum as a Concierge preferred

    Excellent service, etiquette and protocol skills and knowledge

    Knowledge of Newport and the surrounding areas, its geography, restaurants, events, sights and other places of interest.

    Able to work on a flexible schedule, including weekends and holidays, according to department needs

What Else?:

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.:

The Vanderbilt is an Equal Opportunity Employer, M/F/D/V. The Vanderbilt provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Vanderbilt complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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