New job Utility Service Worker in Missouri

Perform skilled and lead work disconnecting and connecting water/electric services, investigating tampering, reading meters, and documenting work on a daily basis.

• Contact customers with delinquent accounts and attempt to collect money owed or make other payment arrangements. Evaluate, investigate, and resolve billing concerns related to radio read meters.

• Document readings from meters and deliver documentation to billing office.

• Connect or disconnect electric and water services for utility customers as indicated on work orders.

• Install new electric and water meters.

• Investigate complaints of high water or electric bills, reread meters, check meters and other connections, and report defects in service lines or meters.

• Investigate, verify and isolate leaks on city and customer owned water lines.

• Document readings from meters and deliver documentation to billing office and meter shops.

• Investigate and verify leaks on city owned and customer owned water lines.

• Utilize a computer (laptop, tablet and smart phone) in a mobile environment to collect and disseminate data using work orders and GIS system applications.

• Use a variety of hand tools and equipment in installing, connecting, and disconnecting meters; clean and maintain tools and equipment; and test for voltage at meter base.

• Inspect meters and connections for tampering, irregularity, malfunctions, and/or unauthorized connections.

• Maintain accurate records and logs related to the work.

• Safeguard keys used for entering private property.

• Perform other related duties as assigned.

• High school diploma or equivalent required.

• Experience in utility service work and customer service highly preferred.

• Must maintain a valid driver’s license.

• Knowledge of water and/or electric meters and of billing systems using meter readings.

• Knowledge of standard hand tools and equipment related to installing, connecting, or disconnecting water and electric meters in a safe, effective manner.

• Thorough knowledge of safety standards and precautions pertaining to the use of tools, working around electricity, and disconnecting/connecting electric meters while power is on.

• Excellent customer service skills.

• Ability to follow written and oral instructions.

• Ability to establish and maintain effective working relationships with other employees, utility customers, and the general public.

• Ability to deal safely with unfriendly/aggressive pets.

• Ability to understand and communicate policies, procedures, and services of the department, referring customers to other services as needed.

• Ability to obtain and maintain division specific required certifications/licenses.

• Ability to work on-call and respond within 30 minutes at all hours of the day/night.

• Familiarity with City geography and street locations.

• May be exposed to wet/humid conditions, inclement outdoor weather, extreme temperatures, moving mechanical parts, or risk of electrical shock.

• May be required to work in confined spaces, hazardous traffic conditions, or high/dangerous places.

• May be required to wear a respirator in certain situations.

• Regularly required to talk and listen.

• Must be able to grasp, stand, walk, drive, reach with hands/arms, stoop, kneel, crouch, climb/balance, operate mechanical equipment, and move up and down from/to sitting position on the floor.

• Regularly required to have repetitive wrist, hand, and/or finger movement.

• Must have clarity of vision, three-dimensional vision, and precise hand-eye coordination.

• May be required to lift up to 100 pounds.

• Regular attendance is a necessary and essential function.

Monday – Friday 7:00 a.m. – 3:30 p.m.