New job Server Support Specialist in Oklahoma

Office of Management and Enterprise Services

Oklahoma OK

6/9/2021 08:00:00 AM

6/23/2021 11:59:00 PM

Up to $51,000 Based on education and experience.

Full-Time

The Office of Management and Enterprise Services (OMES) is dedicated to providing excellent service, expert guidance, and continuous improvement in support of our partners’ goals. We are a highly-qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible. Achieving this mission takes a collaborative, agile, respectful team with humble leaders who make a difference and get things done.

For more information about OMES, please visit our website.

OMES is seeking a full time Server Support Specialist for the Information Services Division. This is an unclassified position in state government, located in Oklahoma City. OMES offers a comprehensive Benefits Package, including a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents. For more information about the benefit allowance [click here]. The annual salary for this position is up to $51,000 based on education and experience.

This position is assigned responsibilities involving the completion of processing requirements for reports, batch job processing, file transfers, and online services provided by an IBM mainframe computer and operating system. This includes operation of a variety of data processing equipment, terminals, printers, consoles or other peripheral devices in support of computer processing requirements; reviewing job requests submitted by users; determining processing requirements; monitoring jobs in process to insure proper completion; releasing jobs; opening and closing data bases; identifying problems and initiating restart/recovery or corrective actions as required; and maintaining tapes, discs, production manuals and other materials to support processing requirements.

Position Responsibilities

• Operate and monitor multiple operating systems and sub-systems; perform system shutdowns and startups as required; stop and lock databases; manage initiators and print queues; ensure online systems are available to the online community; perform all written procedures for system checkout; and monitor consoles for system errors or failures; and initiate contact with support groups for problem resolution. Maintains a strong working knowledge of the system procedures and commands; utilizes knowledge to mentor others; and provides assistance to support teams with operational processes and procedures knowledge.
• Monitor and manage multiple automated job schedulers to ensure the successful, timely completion of all batch processing; adhoc job requests to the scheduler, stop and start schedulers, makes decisions on holding and releasing jobs and job streams; submit, execute and verify all manual job processing according to written schedules; performs post-audits of completed work; identify all processing failures and initiate restart/recovery process with the supporting technical teams; and document all job and system failures.
• Ensure all file transfers, incoming and outgoing, are completed successfully and data is verified as accurate; identify failures and root cause; analyzes broader affects to other file transfers; and contacts support teams for assistance with resolution.
• Selects correct recording media, paper, forms and consumable supplies for the purpose of report generation; printing, bursting and distribution of reports; auditing report data for accuracy, completeness, readability and overall quality; and overseeing the integrity of the print room and the sensitive documents stored within.
• Reviews, documents and communicates user requests impacting batch processing, report creation, forms or other documents; works with users and support staff to determine best scheduling times and priorities as needed.
• Interface with all types, sizes and configurations of peripheral equipment such as consoles, terminals, disc drives, tape drives, high speed printers, LAN servers, modems, directors, channel extension devices, network attached personal computers, and USB drives.
• Monitors mainframe hardware and peripheral equipment for errors or failures and initiates service request calls to vendors and communicates status to technical support teams and leadership. Performs routine maintenance on printers and check cutters. Interfaces with tape and USB drives for disaster recovery media and staging media for offsite storage.
• Completes standard file recovery procedures when files are lost due to system failures or malfunctions; documents equipment or network malfunctions and problems and actions taken
• Documents and prepares operational files/manuals of applications, hardware and software processes; maintains library of tapes, discs, and other materials to support data processing production requirements
• Reviews computer output data; verifies conformity with user requests; provides supervision and training to assigned staff in completing production requirements

Physical Demands and Work Environment
• This position works in a comfortable office setting with a computer for a large percentage of the work day. The noise level in the work environment is usually mild. Occasional travel may be required. Night, weekend, and holiday work may be required.

OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

Please read instructions carefully and include all required documents when you submit your application.

No additional information will be accepted after the application has been submitted.