New job Self-Reliance Supervisor - Child Support Boise in Idaho | 2021
Self-Reliance Supervisor - Child Support Boise
Company : State of Idaho
Salary : Details not provided
Full Description
The successful candidate will be required to complete a criminal history background investigation. Employment is dependent upon satisfactory results of the investigation.
Supervision:
Develops and implements regional priorities that support statewide divisional goals- Hires, trains, evaluates and supervises staff with the goal of achieving performance goals
- Assigns and adjusts caseloads to meet deadlines and client needs
- Works closely with program manager in program administration
- Provides program consultation to staff and customers
- Recommends automated system modifications
- Recommends budget and staffing needs, coordinates unit activities with other units and agencies
- Responds to complaints and acts to resolve problems
- Reviews case documentation and actions; advises and assists staff on problem cases
- Coaches and mentors' staff to achieve desired performance
- Ensures integrity, uniformity, and accuracy of policy application; evaluates and ensures program compliance with policies, rules and regulations
- Develops, implements, and ensures compliance with corrective action methods
- Monitors case reports and activities for suspected intentional program violations and authorizes referral for further investigation
- May do casework on an emergency basis or for skills demonstration
Program Liaison and Administration:
- Recommends budget and staffing needs
- Coordinates unit activities with other units and agencies
- Provides liaison to community service agencies, officials, interest groups, and the public
- Responds to complaints and acts to resolve problems
- Reviews and prepares responses to quality control findings
- Serves as a member of the regional program management team
- May serve on regional medical review team and regional and statewide task forces and committees
- May act for program manager during absences
A minimum of one year of work experience demonstrating good knowledge applying federal and state rules and regulations to specific situations to determine the next course of action or one year of experience as a Self-Reliance Specialist, or the equivalent, demonstrating: good knowledge of current welfare programs and their associated automated data processing systems.- Experience providing technical assistance to staff.
- A minimum of one year supervisory experience, or the equivalent educational experience, demonstrating the ability to manage work, people and performance.
ADDITIONAL QUALIFICATIONS:
Below are additional qualifications. They are not required, however, having the minimum qualifications and the education and/or experience below will increase your score. Please answer each item with enough detail to determine you meet each requirement to receive EXTRA CREDIT.
- Experience as an Eligibility Examiner or Self Reliance Specialist in one or more of the following programs: Aid to the Aged; Blind and Disabled (AABD); Food Stamps (FS); Medicaid programs; Child Care; Temporary Assistance to Needy Family's (TANF); and/or Child Support (CS). Gained by one year of work experience.
- Experience working in a call center environment with at least intermediate skills with Call Center applications, workforce management applications, or other Call Center tools, technologies, or software. Gained by one year of work experience.
DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS
People Making A Difference!
VISIT US ONLINE
Learn About a Career with DHW
https://healthandwelfare.idaho.gov/about-dhw/dhw-careers
For all Idaho state government jobs:
https://dhr.idaho.gov
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If you have questions, please contact us at:
TROUBLE APPLYING: 1-855-524-5627
(Monday through Friday, 6am - 5pm, Pacific Time)
EMAIL:
[email protected]
(answered Monday through Friday during business hours MST)
Email is the quickest way to get an answer to your questions.
PHONE:
(208) 334-0681
(answered Monday through Friday during business hours MST)
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EEO/AA/Veteran
Hiring is done without regard to race, color, religion, national origin, sex, age or disability. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources at (208) 334-2263.
Preference may be given to veterans who qualify under state and federal laws and regulations.