New Job Contact Center Rep. - Mt. Laurel, Nj July 31St Am Training In New Jersey

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J.

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

• Displays positive, professional tone, exhibit empathy when required and provides a Legendary Customer Experience
• Takes ownership of Customer concerns and resolve Customer issues at first point of contact
• Ensures necessary due diligence is taken to support the accuracy of all Customer transactions
• Arrives on-time and log-in ready to receive/make Customer calls as scheduled throughout the shift
• Identifies and refers high value or potential Customers to the appropriate personnel
• Provides courteous, efficient, and professional Customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
• Engages Customers / partners in service conversation to understand and meet their current and future products and service needs by providing them with information / guidance
• Offers sound product knowledge as it relates to their respective business area
• Ensures Customer/partner problems are handled appropriately the first time, escalating issues when necessary
• Completes a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
• May facilitate cross-sell opportunities and/or refer Customers/partners to internal Bank partners
• Supports Customer needs and determine solutions to Customer problems, particularly as it relates to digital banking products and services
• Supports the achievement of business objectives by supporting service goals
• Understands and applies operating policies and procedures
• Contributes to business objectives for Operational Excellence
• Supports the timely and accurate completion of business processes and procedures
• Escalates non-standard or high-risk transactions / activities as necessary
• Supports and participates in process improvement opportunities
• Ensures necessary due diligence to support the accuracy of all Customer transactions / activities
• Be knowledgeable of and comply with Bank Code of Conduct
• Participates fully as a member of the team, promote team effectiveness and contribute to a positive work environment
• Supports the team by continuously developing knowledge in own area
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up-to-date about all relevant or useful information related to day-to-day activities
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand champion for your business area/function and the bank, both internally and/or externally

The Contact Center Representative (US) promotes strong and lasting Customer relationships in a Contact Center environment by providing quality Customer Service and Sales in an efficient and highly professional manner. This role achieves a high level of success by understanding Customer needs and identifying opportunities to grow the business.

Education & Experience:

• High School Diploma or GED
• 0 Years of related experience
• Retail Customer service, banking, or contact center experience preferred
• Ability to use/learn current technology and software applications related to position
• Excellent interpersonal and verbal communication skills required
• Effective written communication skills preferred
• Ability to work in a fast-paced, challenging work environment
• Excellent problem-solving and time management skills
• Experience handling confidential information preferred
• Must be able to adhere to a set schedule which may include weekends and holidays

Physical Requirements:

• Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected] . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Contact Centre

Call Center

Call Center

40

Weekends Required

TD Bank AMCB

Full Time

Regular

$20.75 - $29.00 hourly

United States

New Jersey

Mount Laurel

Mt Laurel - 6000 Atrium Way

New Jersey

Mount Laurel

23-May-2023