New Job Ombudsman Data Analyst / Management Analyst 4 In Minnesota

When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.

Working Title: Ombudsman Data Analyst
Job Class: Management Analyst 4
Agency: Human Services Dept

• Who May Apply: Open to all qualified job seekers
• Date Posted: 03/28/2023
• Closing Date: 04/10/2023
• Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
• Division/Unit: Minnesota Board on Aging (MBA) / ADSA AG/AS LTC Ombudsman
• Work Shift/Work Hours: Day Shift / 8:00 a.m. - 4:30 p.m.
• Days of Work: Monday - Friday
• Travel Required: Yes, approximately 10% travel, primarily for trainings.
• Salary Range: $29.92 - $44.38 / hourly; $62,472 - $92,665 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Exempt - Administrative
• Telework Eligible: Yes, this team currently has a flexible work arrangement that may allow for telework or a mixture of working in our office and telework. This position may change to working in the office only in the future with notice.
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

*This team currently has a flexible work arrangement that may allow for telework or a mixture of working in our office and telework. This position may change to working in the office only in the future with notice. *

*Up to approximately 10% travel, primarily for trainings. *

*This posting is used to fill multiple vacancies. *

This position is the agency’s Ombudsman expert and in data systems, methods, and analysis. The position is responsible for managing, evaluating, and coordinating agency data on the federal and state level and the coordination between federal and state entities. The incumbent serves on a statewide team that provides advocacy services for long-term care service consumers and long-term care facility residents across the state of Minnesota. Using current and historical program data, as well as other long-term care data sources, the incumbent develops study methodology to analyze, synthesize and interpret data trends and the policy implications of such trends. The incumbent provides detailed and nuanced data analysis, training, and compliance reviews of Ombudsman program data to meet the Office of Ombudsman for Long-Term Care’s reporting requirements and systemic and legislative advocacy mandates.

Responsibilities include:

• Performing data compliance reviews (state and federal), ensuring accurate data entry, and providing related training
• Managing database to meet federal and state reporting requirements
• Develop data entry protocols and guides, ensuring OOTLC data quality and quality assurance
• Develop and work with vendors and others on database upgrades and changes
• Provides complex statistical analysis based on current and historical ombudsman data and other data sources in order to inform OOLTC’s legislative and policy advocacy agenda, as well as identify and interpret trends in long-term care quality and services
• Serve as lead and expert in all parameters of ombudsman data, as well as the data expert for other long-term care data sources for the office

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

Three (3) years of professional experience required in one or more of the following: statistical analysis, database programming, research methodology and/or working with data systems/databases.

Experience must include the following:

• Working with technology and data such as case management databases
• Assisting in analyzing data and submitting reports

A Bachelor’s degree in Human Services, Social Sciences, Statistics, Technology, Data Analytics or related field may substitute for 1 year of experience OR a Master’s degree in Human Services, Social Sciences, Statistics, Technology, Data Analytics or related field may substitute for 2 years of experience.

Preferred Qualifications

• Knowledge of Long-Term Care Services and Supports
• Knowledge of long-term care issues
• Demonstrated skills in effective oral and written communication
• Leadership and human relation principles to develop and maintain positive, productive relationships with internal and external stakeholders
• Planned skills, methods, and techniques to set priorities, develop, and lead short and long-term projects, as well as meet timelines and achieve goals independently
• Experience in training others, including training related to data and long-term care issues
• Variety of experiences working effectively with others from different backgrounds and cultures

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Aisha Elmquist at [email protected].

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Carolyn Rice at [email protected].

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or [email protected] for assistance.

About Human Services Dept

The Minnesota Board on Aging (MBA) works to ensure that older Minnesotans and their families are effectively served by state and local policies and programs, so they can age well and live well.

Why Work for Us

Our differences make us stronger and leveraging them helps us create a workforce where everyone can thrive. The State of Minnesota is an equal opportunity employer. We are committed to embedding diversity, equity, inclusion, and accessibility at our workplace. We do this by developing strong leaders and advocates, increasing cultural competence and understanding among all employees, and removing institutional barriers and attitudes that prevent employees from advancing as far as their talents will take them. We prohibit discrimination and harassment of any kind based on race, color, creed, religion, national origin, sex (including pregnancy, childbirth and related medical conditions), marital status, familial status, receipt of public assistance, membership or activity in a local human rights commission, disability, genetic information, sexual orientation, gender expression, gender identity, or age.

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 12 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] and indicate what assistance is needed.