New Job Customer Success Manager (Remote) In California
|Customer Success Manager (Remote)
Customer Success Manager (Remote)
Company : Jobssummary / Indeed
Salary : Details not provided
Location : California
We are seeking a highly motivated, passionate and tech savvy Customer Success Manager. Reporting directly to the Head of Customer Success, you will be responsible for a group of customers that your entire mission will be to make those customers successful using the Flosum suite of products. Ensuring customer success is imperative to increase sales and drive revenue in this SaaS company. A Customer Success manager must, therefore, have the potential to lead the post sales efforts and bring value to customers.
Are you looking to join a rocket ship and steer an innovative company to the next stage? Are you customer obsessed, ambitious and driven person who can deliver results? Do you love building companies? If so, read on.
Flosum provides a complete end-to-end solution for Salesforce DevOps including built-in merge tools, version control, continuous deployments, static code analysis, user story management & regression testing tools. Flosum is completely built on Salesforce, for Salesforce. It provides a suite of products ranging from Data Migration, Data Backup and Version Control for Developers, Admins, Architects, Directors and Chief Information Officers.
If you are looking to join a fast-paced company with a proven product in a rapidly growing market, then this might be the opportunity you are looking for.
What it Takes
As a Customer Success Manager at Flosum you will be accountable for:
Ensuring that the post sales onboarding of new customers is white glove
Proactively engaging users and managers in a technical and soft skill purview
Communicating the value of our products consistently and through creative ways
Encouraging adoption of new features and enhancements
Deliver Quarterly Business Reviews and value based cadences with your customers
Ensuring successful renewal of customers by delivering continual value
Manage Customer Lifecycle, Escalation, and Touchpoints through customer journey
Gather product feedback and recommendations from customers
Provide thought leadership and connect customers to evangelize our platforms
Draft client-facing documentation including support articles, FAQ’s, release notes and be part of regular customer webinars
Ideal candidate will have:
- 5 Years of experience within a customer success and/or account management role
- Strong Salesforce Background – User and Developer skills preferred
- Ability to communicate with technical team members about DevOps Process
- You understand the software development lifecycle because you have worked with a development team in a hands-on role.
- You love building relationships, have exceptional communication skills, and are committed to making our customers successful.
- You are highly organized, have a positive attitude, and are a natural problem solver.
- You enjoy multi-tasking and working cross-functionally in a collaborative environment.
Flosum delivers great products because we hire great people. We are committed to providing an equal opportunity environment where employees are empowered to do their best work.
In order to support our global customer base and recruit top talent, Flosum is a 100% distributed company. Our employees work remotely from their home offices or any other private, professional environment of their choice.
Bonus points for:
- Previous experience with Salesforce platform support or Salesforce development
- Previous experience with DevOps solutions
- Previous experience working as part of a remote team
- A background in software sales, renewals, or sales engineer
Competitive Compensation Package
Medical, Dental and Vision Benefits; HSA
Unlimited Flex Time Off Plan + All Major U.S. holidays
Flexible Work Hours
Remote Work Location
Phone / Internet Monthly Capped Reimbursement
*Health benefits are available to all full time hires and are effective the first of the month following the date of hire.
Flosum is and always has been a 100% remote working company. Flosum does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.
Job Type: Full-time