New Job Veterans Services Representative In Minnesota

Hennepin County Veterans' Service Area within Health and Human Services is looking for Veterans Service Representatives (VSR) to join them in helping the veterans of Hennepin County. This area assists veterans, their dependents and/or survivors in obtaining federal and state-funded financial and medical benefits. These positions will also visit homeless veterans at the Department of Veterans Affairs' (VA) medical centers, shelters, or community sites.

These positions are remote. Remote workers may be required to come on-site an average of 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours will be Monday through Friday, 8 a.m. - 4:30 p.m.

About the position type:
These positions are full-time, benefit earning.

Effective September 1, 2021, all new job offers are conditional based on the candidate being fully vaccinated for COVID-19. “Fully vaccinated” means 14 days after receiving the second dose in a two-dose vaccination series approved by the U.S. Food and Drug Administration (FDA) on a full or emergency-use basis, or 14 days after receiving a single-dose vaccine approved by the FDA on a full or emergency-use basis. After a conditional job offer is made, the candidate must show proof of full vaccination prior to their start date. A COVID-19 vaccination card from the Center for Disease Control and Prevention (CDC), a vaccination record from your doctor’s office or a personal digital vaccination record constitutes sufficient “proof.” The candidate must also attest they are vaccinated by completing a form on the first day of employment. Reasonable accommodations to this vaccination requirement will be considered upon request by a candidate for medical or religious reasons as required by applicable law.

In these positions, you will:

• Interview veterans and/or their families to recognize and assess their needs and select the most appropriate course of action to assist them
• Provide advocacy for veterans to obtain needed benefits and services
• Prepare case records/outcomes, social histories, correspondence and other documentation using computer applications
• Understand state and federal financial veteran program rules to obtain benefits for veterans and to make appropriate referrals
• Assist returning Iraqi and Afghanistan veterans to obtain veterans benefits and participate in Combat Veteran Reintegration of Minnesota Troops
• Assist veterans that are experiencing homelessness and involved with veterans’ court

Need to have:

• One of the following:
  • Two years or more of work experience interpreting policies and procedures to the public
  • Bachelor's degree or higher in behavioral science or closely related field
• Status as a veteran (served in active duty in the U.S. armed forces) as determined in Minnesota State Statute 197.447. (applicants must submit a copy of their DD214 which includes their character of service)
• Must be a resident of Minnesota
• A valid driver's license

Nice to have:

• Experience reviewing and determining client eligibility for either government financial assistance, health care programs, other non-governmental assistance such as loans, credit or private insurance, or related experience
• Experience with services coordination experience including good interview skills, assessment skills and the ability to acquire

About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.

About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals - that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at www.hennepin.us/employees.