New Job Mail Clerk 1 In Iowa

This position is located at the Hoover State Office Building. The Mail Clerk 1 position performs activities as a member of an office team to process and distribute child support payments and scan incoming child support mail. Under the general supervision of the Collection Service Supervisor.

This position’s responsibilities include:
Operate a Falcon Red mail opener with a OPEX scanner attached. Utilize automated mail opening equipment to remove documents from envelopes, scan, or place in the correct basket for distribution to the proper person or department.

Use appropriate care and provide maintenance on the automated mail opening units. This can include but is not limited to vacuum machine daily, remove debris from scanning devices, and clean glass guides.

Document mail volume received. Breakdown and presort incoming mail from the United States Postal Service (USPS) and mail received from local courier service. Hand-open flat, oversize, and all non-machinable mail for later scanning and or processing.

Complete daily the processing such as logging and scanning fees, perform address changes using the ICAR mainframe system, prepare outgoing inner-office mail for delivery, make local envelopes, scan items awaiting reprocessing and perform all internal mail deliveries.

Review previously scanned remittance information confirming that all correspondence and financial instruments have been removed prior to shredding documents.

Pull previously scanned items and remittance for further investigation, to be rescanned, sent to a CSRU field office, re-mailed to a new address, or returning them to the remitter with a letter generated from CSCPro and documenting in the Child Support Mainframe system.

Performs a variety of support activities related to the operation of receiving and mailing documents. Mail documents from bureau printer including but not limited to the customer service website payment record requests and letters created by workers at home.

Location: Hoover State Office Building, 1305 E Walnut, Des Moines IA 50319

Shift: 5:30 am – 4:00pm Monday 6:30am -2:30pm Tuesday – Friday

Applicants may attach a resume/cover letter to the online application.

Additional Qualification Requirements:

• 
  Position requires successful completion of a criminal background check to include FBI fingerprinting.
• Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

No specific education or experience is required.