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New Job Intake Specialist - Citizen'S Police Complaints Office In Indiana

Intake Specialist - Citizen
Intake Specialist - Citizen's Police Complaints Office

Intake Specialist - Citizen's Police Complaints Office

Company : City Of Indianapolis and Marion County
Salary : $27,763 - $32,893 a year
Location : Indiana

Full Description

Salary
$27,763.00 - $32,893.00 Annually
Location
City County Building, IN
Job Type
Full Time
Department
Office of the Mayor
Job Number
06420
Closing

2/13/2022 11:59 PM Eastern


Position Summary

***** Bilingual Candidates Preferred*****

Position is responsible for ensuring clients receive a professional level of service in association with their questions and concerns regarding a compliment or complaint pertaining to a police officer. This position serves as the initial point of contact for a client and for ongoing needs of a client/case until completion of case. This position is also responsible for the administrative support of the Citizens’ Police Complaint Board (CPCB) as the recording secretary for the board. The City of Indianapolis prioritizes and celebrates diversity, equity, and inclusion in all its forms. This position values diversity in perspectives and experiences among colleagues and the residents of this city whom they serve.

Position Responsibilities

Assists in answering, screening and forwarding calls and Emails, log phone calls and Emails on electronic log, provide information to callers/walk in traffic, take messages and schedule appointments for intake of complaints.
Provides information the caller/walk-in client needs efficiently and communicates clearly when providing such information. Responds to and resolves most questions and issues, referring the complex to the next level.
Performs administrative tasks such as interviewing complainants, reviewing transcribed statements, and preparing the case file for review and assessment by the Executive Director.
Operates office equipment such as copier, scanner, desktop computer, and digital recorder.
Generates reports for the Executive Director from software such as Excel spreadsheets, online form table and Internal Affairs Pro.
Maintains appropriate case records, files, documentation, etc.
Assists in fulfilling Public Records requests.
Records, transcribes and maintains documentation of the CPCB meetings. Maintains members’ training records, members’ training schedule and ride-a-long activities. The CPCB meets on the 2nd Monday of each month at 6:00pm in the City County Building.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that the Executive Director may deem necessary for the efficient operation of the office.

Qualifications

High School education and/or GED and a minimum of two (2) years’ prior work related or office experience is required. Professional and compassionate treatment of clients whether face to face, via telephone, or via Email is expected. Customer service skills are a must. Experience using Microsoft Excel spreadsheet(s) and Microsoft Word is essential; while experience using pivot tables, database(s), and other business software is preferable. Must be able to type (letters, envelopes, labels etc.), update and/or create reports, and spreadsheets as needed. Ability to perform basic analysis of data would be helpful. Ability to read a map would be helpful. Demonstrate creative ability when presented with unformatted projects and/or ideas. Must be able to communicate effectively both in oral and written formats.

Independent Judgment

Position requires the knowledge of established policies and procedures, which controls most of the incumbent(s) actions. Position would demand the moderate use of discretionary/independent judgment when dealing with the public and other entities.


All rates are bi-weekly.

Anthem CDHP High

Single: $32.39 EE + Spouse: $77.23 EE + Child(ren): $56.38 Family: $104.61

Anthem CDHP Medium

Single: $49.48 EE + Spouse: $117.99 EE + Child(ren): $86.13 Family: $159.83

Anthem CDHP Low

Single: $65.75 EE + Spouse: $156.79 EE + Child(ren): $114.45 Family: $212.39

Delta Dental High

Single: $13.90 EE + Spouse: $29.59 EE + Child(ren): $33.15 Family: $52.66

Delta Dental Low

Single: $8.02 EE + Spouse: $15.94 EE + Child(ren): $21.57 Family: $33.15

ANTHEM Vision Plan

Single: $2.85 EE + Spouse: $5.16 EE + Child(ren): $5.53 Family: $8.38

Life Insurance Employee Only (rates per $1,000 per month):

Basic: No Cost

Optional Life Insurance Employee Only (rates per $1,000 per month)

Additional:

<25-29 $0.053

30-34 $0.075

35-39 $0.090

40-44 $0.120

45-49 $0.203

50-54 $0.330

55-59 $0.545

60-64 $0.723

65-69 $1.208

70 + $1.867

IMPORTANT PERF UPDATE:

  • For more information on eligibility options, refer to Proposal 21-288 https://bit.ly/3exq8yR

1. All employees hired/rehired after to 1/1/2022 have a choice to select the PERF Hybrid plan (3% + Pension) or the INPRS My Choice: Retirement Savings plan (3% + 1% Contribution). The Hybrid plan consists of two components:

Annuity Savings Account (ASA) -This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. You're always vested in your ASA portion - it's always yours.

Pension - The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employee's career and separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty-five (65) if they have ten (10) or more years of creditable service. After June 30, 1995, employees may retire at age sixty (60) with at least fifteen (15) years of credible service or if the member's age in years plus the years of credible service equals at least 85 and the member is at least fifty-five (55) years of age. With fifteen (15) or more years of creditable service, the employee may retire as early as age fifty (50) with a reduced pension.

2. Employees hired/rehired by the City and County between 1/1/2017 and 12/31/2021 will be automatically enrolled in the PERF My Choice: Retirement Savings plan. This plan is an annuity savings account (ASA) only plan and does not have a pension component. Any service that an employee has in the My Choice: Retirement Savings Plan will not count toward the service time requirements for pension eligibility in the Hybrid Plan.

With the PERF My Choice: Retirement Savings Plan, the ASA is split up into two parts:

Part one - This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. You're always vested in your ASA portion - it's always yours.

Part two - This consists of an additional variable rate contribution paid by the City toward your ASA. This variable rate contribution is currently 1% of your gross wages. Vesting in the value of the variable rate employer contribution will vary by length of participation. You are:

  • 20 percent vested after 1 full year of participation
  • 40 percent vested after 2 full years of participation
  • 60 percent vested after 3 full years of participation
  • 80 percent vested after 4 full years of participation
  • 100 percent vested after 5 full years of participation

3. All employees hired/rehired prior to 1/1/2017 are grandfathered into PERF Hybrid plan. The Hybrid plan consists of two components:

Annuity Savings Account (ASA) -This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. You're always vested in your ASA portion - it's always yours.

Pension - The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employee's career and separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty-five (65) if they have ten (10) or more years of creditable service. After June 30, 1995, employees may retire at age sixty (60) with at least fifteen (15) years of credible service or if the member's age in years plus the years of credible service equals at least 85 and the member is at least fifty-five (55) years of age. With fifteen (15) or more years of creditable service, the employee may retire as early as age fifty (50) with a reduced pension.

4. City Employees hired/rehired between 1/1/2017 and 12/31/21 that are members of the City AFSCME labor union can choose to enroll in either the PERF My Choice: Retirement Savings plan or the PERF Hybrid plan. Both plans are described above. Employees have 60 days to choose which option they want, and by state law this cannot be changed. If no choice is made, the employee will then be automatically added to the PERF My Choice: Retirement Savings plan.

The Indiana General Assembly has enacted a provision that allows public employees to make voluntary contributions in addition to the mandatory three percent (3%) contributions. Employees may contribute up to an additional ten- percent (10%) of their compensation per pay period to the annuity savings account. This means that the maximum level of contributions to the annuity savings account under this new provision is thirteen percent (13%) of an employee's compensation per pay period.

Employees who separate from the city within their first ten (10) years of employment need to contact INPRS - PERF regarding their ASA account.

Questions relating to PERF may be directed to INPRS - PERF at:

Indiana Public Retirement System

Public Employees' Retirement Fund

One North Capitol, Suite 001

Indianapolis, Indiana 46204

(888) 236-3544


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