About the Bureau of Motor Vehicles:

The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and are dedicated to fostering an environment where we

• 
  Invest in our employees
• Engage our customers
• Provide sustainable systems
• Embrace product innovation
  
  Hear from BMV team members about why they chose to work at the BMV and how their careers have taken off! Why we chose the BMV!
  
  About the Job

As the Customer Service Representative, you will be responsible for functioning as the front-line contact for the Bureau of Motor Vehicles. In this role you will provide timely and accurate customer service. You will need to utilize good communication skills, computer skills, and on-the-job training, as you will help assist millions of Hoosiers with their broad scope of BMV needs.

A Day in the Life:

The essential functions of this role are as follows:

• Use your job knowledge to conduct customer transactions
• Answer customer’s questions and provide guidance
• Assist with the daily opening and closing of the branch
• Check transactions to ensure accuracy, timeliness, and proper accounting
• Work with leadership to resolve escalated customer concerns and system problems
• File applications as completed throughout the day

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You'll Need for Success:

This person must have the following requirements to be considered for employment:

• High school diploma or equivalent.
• Customer service experience
• Top-notch communication skills
• A high level of critical thinking and the ability to troubleshoot
• Ability to process cash and card transactions

• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities