New Job Rv Park Supervisor In Colorado

include but are not limited to the following:

Oversees the staff and operations of the Clear Creek RV Park, providing supervision and hands-on support and participation in daily processes and procedures.

Coordinates training and scheduling of staff including the Customer Service Representatives, in customer service procedures and Rec Trac software program. Provide customer service hours on a regular schedule.

Supervise, train, and evaluate all applicable part-time and seasonal personnel.

Resolve customer concerns and complaints pertaining to the RV Park including registration, fees, and the Park facility.

Daily accounting, posting and reconciliation of operations in compliance with Finance policies and procedures, to include: ensures Cash Drawer is current, prepares and runs daily opening & closing reports; collects money from laundry machines, records income and makes deposit.

Manage on-line and in-person registration processes.

Train and support Rec Trac users.

Maintain and administer customer registrations, cancellations, payments, and transfers.

Work closely with Data Management Coordinator when troubleshooting for detailed accounting transactions and Rec-Trac software problems.

Plan and prepare appropriate budgets for the RV Park operations. Responsible for budget oversight and efficient operation and use of resources.

Update forms as necessary. Update software documentation and procedures as necessary.

Assist staff with special projects and promotions as requested. This may include data collection and report preparation, purchasing, assistance with policies and procedures, and various research projects and other administrative tasks.

Participate in the marketing efforts of the RV Park to increase our exposure in RV publications and guides. Monitor supplies of Park brochure, camper information brochure, registration cards and visitor cards. Order noted printed supplies as needed.

Prepares the monthly staff schedule and work assignments. Ensures coverage for vacation vacancies. Assists the Recreation Manager in the hiring of new staff.

Maintains logbook with messages/assignments for campground personnel for seamless transfer of information, reviews log book to ensure all communications was received and assignments completed.

Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES
Directly supervises up to 5 part-time customer service representatives. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

High School Diploma or GED. Associate’s Degree or Bachelor’s Degree in business administration, marketing, management, recreation, hospitality, or related field preferred. Minimum 3 years related work experience to include supervisory experience preferred. Must possess excellent computer skills including MS Office. Knowledge of Rec Trac recreation software desired.

CERTIFICATES, LICENSES, REGISTRATIONS
Valid driver’s license with a good driving record.
Current First Aid and CPR certification or ability to obtain within 30 days of hire.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

LANGUAGE SKILLS
Must possess outstanding customer service skills and ability to deal with diverse age groups. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Working knowledge and understanding of public relations skills and techniques.

Ability to express ideas clearly and concisely, both orally and in writing; prepare and write reports, correspondence, and projects. Ability to speak effectively before groups of customers or employees of organization. Ability to work independently and use judgment when making decisions. Ability to establish and maintain effective working relationships with employees, the public and other agencies.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to prepare and interpret annual budget information.

REASONING ABILITY
Ability to demonstrate effective problem-solving skills; to enforce safety practices and procedures to handle emergency and non-emergency situations; and to follow written and verbal instructions. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

OTHER SKILLS AND ABILITIES
Ability to plan, assign, instruct, supervise, effectively schedule, and direct the work of subordinate personnel engaged in carrying out the functions of assigned section. Strong organizational skills with proven ability to multi-task. Working knowledge of MS Word, Excel, and Outlook; Internet use and Intranet use. Ability to prepare, understand and manage budgets.

Must be detail oriented, organized, and familiar with office system protocols. Excellent customer service skills and the ability to resolve conflict in a diplomatic way. Ability to be flexible and creative by looking at alternatives to solve problems. Must be self-directed and be able to work independently with little supervision. Ability to prioritize and work well under pressure and time constraints.

MATERIALS AND EQUIPMENT DIRECTLY USED
Various computer equipment, 10-key, voice mail, cash register, fax, copier, and safe.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to walk; sit; use hands to finger, handle, or feel; and stoop, kneel, or crouch. The employee frequently is required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually low. Work in an office setting at the RV Park.

City of Golden is an Equal Opportunity Employer