New Job Operations Support In Oregon

Initial Posting Date:

11/24/2021

Application Deadline:

12/08/2021

Agency:

Department of Human Services

Salary Range:

$2,638 - $3,855

Position Type:

Employee

Position Title:

Operations Support (Human Services Specialist 1)

Job Description:

We want you to join our team!

Would you like to be part of a high-quality front-line eligibility support team that will provide outstanding support to help Oregonians out of poverty? Do you have experience with a high volume of customer contact or working with individuals to obtain information? Then we want to hear from you!

The Office of Self Sufficiency, which is part of the Oregon Department of Human Services (ODHS), is looking to hire individuals that deliver excellent customer service and want to contribute to a welcoming environment as Operations Support in rural Eastern Oregon in Enterprise . I n this role you will aid individuals and families seeking services for our agency programs and resources. This recruitment may be used to fill future vacancies.

ODHS, A place to belong and make a difference!

When you join the ODHS team, you join a community of nearly 10,000 employees dedicated to serving Oregon’s most vulnerable populations.

Our Mission is to help Oregonians in their own communities achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

We are committed to inclusive excellence by advancing equity and diversity in all that we do. We are an affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA+ community members, and others to help us achieve our vision of a diverse and inclusive community.

We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.

At ODHS you…

• Find connections through Employee Resource Groups (ERGs); officially chartered groups organized around shared cultural identity(ies) to support historically underrepresented ODHS employees.

• Grow your career through, free leadership training, ample career pathways, and committee participation opportunities.

• Enjoy work/life balance, 10 paid holidays a year, flexible work schedules, remote work options when applicable, and competitive benefits packages .

To learn more about our agency,

ABOUT THE SELF SUFFICIENCY PROGRAMS:

The Self Sufficiency Offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence.

Self-Sufficiency Programs Mission:

To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty.

WHAT WILL YOU BE DOING:

As the first face of contact in most field offices for customers either entering the physical office or virtually through the online application portal or telephone communication, this position will contribute to the welcoming environment as families interact with the department.

In supporting the day to day operations of the office, this position will primarily

• Support the infrastructure of the office.

• Assisting Oregonians through a trauma informed lens.

• Communicating constantly with management and lead housed in another branch.

• Supports the business functions within the office and support co-located agencies.

• Providing support to branch staff in supporting the work and the families using the case aide model.

WORKING CONDITIONS:

• Experience constant contact with the public, including contact with and possibly de-escalating customers experiencing emotional and financial stress.

• Experience high volume of computer work, using various computer programs in a fast-paced team environment.

• Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.

• May require a valid driver’s license or other acceptable method of transportation.

WHAT YOU NEED TO QUALIFY:

• Two years of experience either interviewing to obtain personal or technical information or substantial people contact. This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).

• College-level courses may be substituted for the experience on a year-for-year basis.

The State of Oregon requires all executive branch employees to complete their COVID-19 vaccination series or have an approved exception to the requirement due to a medical condition or sincerely held religious belief. Successful candidates for this position must submit vaccination documentation or be approved for an exception prior to their first day of employment. Failure to provide proof of full documentation or receipt of an approved exception will lead to withdrawal of the job offer. For more information, visit our policy listed here .

ESSENTIAL ATTRIBUTES:

• Customer Service: Calm, clear, professional communication skills to ensure quality customer service daily by telephone, in writing or in person.

• Computer Skills: Understanding of Computer Operating Systems and Web Browsers to assist with troubleshooting, quality keyboarding, multi-line telephone.

• Decision making: Makes the best decision based upon a mixture of analysis, knowledge, experience, and judgement in a timely manner. Decides the best course of action, implements the solution, and follows-up to see how it’s working.

• Active listening: Ability to provide timely and accurate information to participants.

• Communication: Strong ability to communicate with diverse groups and individuals in areas such as, responding to inquiries, narrative reports, and instructional materials with limited supervision.

• Team-Oriented : Ability to work well and thrive in a team environment.

• Flexible: Ability to be flexible and take direction when work priorities or schedules shift.

• Dependable: Responsible for opening and closing the office. Must be reliable, be a self-starter, and show great dependability.

ADDITIONAL REQUIREMENTS:

Successful candidates for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

HOW TO APPLY:

Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, that make you the best candidate for the position. You must also show that you meet the minimum qualifications described above, to be considered for an interview.

Please upload a resume or complete the work history profile.

Note: Your resume may be uploaded in the Resume/CV field on the online application.

External Applicants: Click on the “Apply” button and submit your application. View this video for help.

Internal Applicants (Current State of Oregon employees): Apply via your employee Workday account. View this job aid for help.

If you are a veteran wishing to have veterans’ preference, your will receive a task in your workday account to provide military documents if you have not already provided them. For privacy reasons , please do not attach your DD214/DD215/civil service preference letter to your application. For questions about documentation, please visit: Veterans Resources .

ADDITIONAL INFORMATION:

• This position is represented by the Service Employees International Union (SEIU).

• Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.

• For questions about the job duties or application process, please contact [email protected] . Please be sure to include the job requisition number.

• If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact our ADA Office at [email protected] .