New Job Level I Representative In North Carolina

Level I Representative
Level I Representative

Level I Representative

Company : North Carolina Dept of Health and Human Services
Salary : $30,280 - $48,058 a year
Location : North Carolina

Full Description

Management is looking to fill three vacancies: Positions 60042206, 60042200 and 60042220

  • Provide excellent customer service to callers
Child Support Services calls:
  • Listen to callers to ascertain informational needs and use knowledge of the Automated Collection and Tracking System (ACTS)
  • Maintain courteous attitude when dealing with difficult callers
  • Use Tact and diplomacy to diffuse emotional or antagonistic situations
  • Develop basic knowledge of ACTS and Child Support Services (CSS) policy for assisting callers appropriately
  • Provide basic participant website registration assistance.
  • Understand and appreciate the confidential nature of CSS information

  • Data Entry
  • Update ACTS with address, email, and telephone changes
  • Enter appropriately worded event notes into ACTS to document interactions
  • Determine if the CSS agent should receive a work list and send properly drafted work lists
  • Generate ACTS documents for callers

Salary Grade: GN06; Recruitment Range $31,200 - $37,301
Positions 60042206, 60042200 and 60042220/Requisition 21-11029

About the Division of Social Services (DSS):
The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families.
Knowledge, Skills and Abilities / Competencies

To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified candidates must document on the application that they possess all of the following:

  • Experience working in a call center setting addressing callers needs
  • Skills demonstrated in customer service in an office or medical setting
  • Data entry experience in maintaining databases

Minimum Education and Experience Requirements

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience;
Equivalent combination of education and experience.