New Job Customer Service Assistant 2 In Ohio

Work hours: Tuesday to Friday 8:15 a.m. to 5:30 p.m. and Saturday 8:00 a.m. to 2:00 p.m.

Report in location: 1970 West Broad Street, Columbus, Ohio 43223

Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal/external customer service; Listen carefully to internal/external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding; Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided; Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered; Provide a timely response to inquiries &/or complaints concerning one or more functions of the Bureau of Motor Vehicles (BMV) that requires in-depth knowledge of the applicable rules, laws, procedures, etc. in order to timely process a transaction/answer the inquiry or resolve a complaint (e.g., providing information related to driver license suspensions & their respective reinstatement requirement); Evaluate BMV driver license suspensions (e.g., license forfeiture, judgments, security suspensions, probationary suspension cases, noncompliance cases using various BMV computer systems); Scrutinize file materials to determine if suspension is valid & what course of action is needed to resolve suspension; Review appeals determining length or modification of suspension; Authorize driver license examination when applicable.

Provide information assistance to court officials, law enforcement agencies & to the general public in response to inquiries received via mail, telephone, electronically, fax, or in person regarding driver licenses, driver status &/or requirements for reinstatement of driving privileges that have been suspended due to any case assigned to the section; Compose letters to respond to written & telephone inquiries from the public, attorneys & courts; Handle face-to-face inquiries from the public; Enter information into BMV systems for updating data records; Review computer printouts to determine current &/or proper action to be taken; Determine eligibility for administrative hearings, make recommendations, review decisions rendered by courts & determine appropriate action; Respond to all written correspondence & telephone inquiries related to administrative hearing & court appeals; Research information to determine solutions to questions posed by court officials, law enforcement agencies & to the general public & provide information verbally or in written form; Assist other units throughout Drivers License Suspensions Section when needed.

Testify in Court; Gather, provide, &/or report statistical data for weekly, monthly, &/or quarterly reports; Maintain records, documentation & reports pertaining to each inquiry, either written or by telephone; Attend meetings; Assist in providing training to new customer service assistants &/or cross training to customer service assistants from other work units (e.g., let's employee listen in on calls & shadow performance of other tasks to learn how to handle them & apply appropriate laws, rules, legal interpretations, polices &/or procedures applicable to each situation); Perform other related duties as assigned (e.g., greet customers, make copies, file & separate paperwork).

9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.

UNUSUAL WORKING CONDITIONS: May be confined to desk answering telephone for 6.5 – 7 hours per day.