New Job Customer Relations Specialist In Arizona
|Customer Relations Specialist|
Customer Relations Specialist
Company : City of Tempe Arizona
Salary : $20.08 an hour
Location : Arizona
CUSTOMER RELATIONS SPECIALIST
This recruitment is open until the position is filled or a sufficient number of applications have been reviewed to establish a qualified candidate pool.
First review of applications will occur on December 8, 2021.
$20.08 to $26.97 per hour
Department / Division:
City Manager / 311
Monday through Friday 8:00 a.m. to 5:00 p.m.
The City of Tempe participates in the Arizona State Retirement System (ASRS) Defined Benefit plan with mandatory employer and employee contributions currently at 12.41%. ASRS pension plan includes a Long-Term Disability Benefit. We also offer a comprehensive benefits package including vacation, sick leave, holiday and short-term disability. Our employees have generous insurance options for medical, dental, vision and life. For more details, visit: https://www.tempe.gov/government/human-resources/careers/benefits-summary
The purpose of this position is to serve as the city’s central contact responsible for receiving and processing all incoming calls, emails, internet and mobile application requests for service and/or information; to develop and maintain accurate Tempe 311 content in an automated system in order to deliver comprehensive customer support.
Requires two years of customer service experience preferably in a public sector and/or call center setting.
Years of experience are based upon a full-time work schedule (2,080 hours per year). The sum of an applicant’s full-time and/or part-time qualifying work experience must meet or exceed the stated minimum qualification. Education will not substitute for the required work experience; however, related unpaid and/or volunteer work experience may be used as qualifying work experience.
High school diploma, GED, or equivalency. Specialized training in word processing, Cisco services, CRM systems, and / or Bilingual (Spanish / English) skills preferred.
The term “equivalent” means that directly related work experience exceeding the required work experience will substitute in equal time increments for college-level education, for example: one year of additional directly related work experience will substitute for one year of college education (30 credit hours).
Applicants considered for this job classification must pass the following:
- Criminal history background investigation
For a complete list of City of Tempe job descriptions go to: https://www.tempe.gov/government/human-resources/careers/job-descriptions
This position is FLSA Non- Exempt which means employees are eligible for overtime compensation and/or compensatory time.
Employees in this position are represented by the United Arizona Employees Association (UAEA).
EQUAL EMPLOYMENT OPPORTUNITY: The City of Tempe is an Equal Opportunity / Reasonable Accommodation employer. The City does not discriminate on the basis of race, color, gender identity, sexual orientation, religion, national origin, familial status, age, disability, and United States military veteran status. Pursuant to the Americans with Disabilities Act, the City will make a reasonable accommodation(s) during the recruitment & selection process. Persons with a disability may request a reasonable accommodation by contacting Human Resources at 480-350-8276. Requests should be made as early as possible to allow time to arrange the accommodation.