New Job Community Safety Operations Administrator In North Carolina

Community Safety Operations Administrator
Community Safety Operations Administrator

Community Safety Operations Administrator

Company : City of Durham
Salary : $63,180 - $97,941 a year
Location : North Carolina

Full Description

Position Description

IMPORTANT - City's COVID-19 Process - Employees and New Hires:
Employees who have not confirmed that they are fully-vaccinated on their first day of employment will be required to submit for routine and ongoing COVID testing. Refusal to comply with the weekly testing will result in disciplinary action up to and including termination. Employees that are not fully-vaccinated for the COVID virus by December 31, 2021 and reported their status to Human Resources, will pay a $70 surcharge each month for their benefits in the next benefits election cycle as well as any cost associated with failure to meet wellness requirements.

Work, Serve, Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

Hiring Range: $63,180 - $88,452
Work Day/Hours: Monday - Friday 9:00AM - 5:00PM, some nights and weekends

Play an essential role in the creation, design, and ongoing management of the Community Safety Department’s (CSD) crisis response operations! Join a team dedicated to enhancing public safety through community-centered approaches to prevention and intervention that do not necessarily need a law enforcement response.

CSD is currently leading a multi-agency planning process that will launch multiple alternative response pilots to a subset of 911 calls. The person will join a department of mission-driven people dedicated to working together to build a culture committed to collaboration, people-centered service delivery, accountability, and equity. The Operations Administrator will play a crucial role in managing the operations of various crisis response pilot programs and work closely with the Community Safety team in their design, evaluation, and ongoing refinement.

Initially, the Operations Administrator will serve in a start-up environment and then transition to maintaining operational responsibilities. The position will assist with the development of operational policies and procedures related to CSD’s crisis response services; participate in strategic and operational planning; provide direction to lower-level staff in the execution of operational tasks; maintain staffing levels and create an environment conducive to retaining staff; schedule employees and manage schedule adjustments; maintain records; and ensure adherence to quality and performance standards.

The Operations Administrator will receive general administrative direction from the Director and exercise direct supervision of professional staff.


  • Assists with the development of operational policies and procedures and participates in strategic and operational planning activities to ensure operational efficiency.
  • Provides direction to lower-level staff in the execution of operational tasks; prioritizes and assigns work; develops and manages work schedules; provides guidance to staff; ensures adequate staffing levels and coverage; and ensures adherence to quality and performance standards.
  • Prepares and maintains records, reports, and other documents; compiles and analyzes information about center operations; develops and makes operational recommendations; reviews work and the work of others to ensure accuracy and completeness; establish process for collecting and providing data based on agreed upon metrics.
  • Maintains crisis response supply inventory; orders supplies; assists with resolving equipment problems and issues; and ensures that equipment, systems, and/or materials are in proper working conditions.
  • Manages all fleet needs associated with alternative crisis response pilots, including ensuring vehicles are appropriately maintained and serviced and overseeing procurement of new vehicles as needed.
  • Participates in the development and administration of the departmental budget; forecasts funds needed for equipment, materials, and supplies; and recommends budgetary adjustments as appropriate and necessary.
  • Interprets and applies federal, state and local policies, laws, and regulations when applicable.
  • Works closely with CSD’s Clinical Manager and the City of Durham’s Emergency Communications Center to coordinate assignment of relevant calls, monitor call response, modify practices as needed, and coordinate team training.
  • Performs quality assurance duties; provides feedback to employees, reviews policies and procedures; and ensures that all operations performed comply with applicable policies and procedures.
  • Coordinates with City departments and external agencies to address any operational issues and implement new policies or practices.
  • Performs other duties of a similar nature and level as assigned.

Minimum Qualifications & Experience

  • Associate’s degree, or equivalent, in business administration, criminal justice, public administration, public policy, social work, human services, public health or a directly related field. Equivalent professional experience considered.
  • Six years of progressively responsible related experience
  • Professional experience must include experience in managing field operations and/or public safety dispatch.

Additional Preferred Skills

  • A commitment to and interest in the mission of the department: to enhance public safety through community-centered approaches to prevention and intervention as alternatives to policing and the criminal legal system.
  • A commitment to equity, which could include having already attended racial equity trainings.
  • Significant experience with public safety dispatch operations, radio operation, multidisciplinary emergency response, and/or other community based mobile services teams.
  • Expertise in principles and practices of program development and evaluation, administration, policy development, and outcome tracking.
  • Bachelors or Master’s degree in public administration, public policy, social work, human services, public health or a directly related field.
  • Advanced collaboration and interpersonal skills with the ability to build consensus and promote the exchange of information among team members and partners.
  • Strong analytical skills, including the ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
  • A track record of demonstrating initiative and sound judgment when handling ambiguity.
  • A commitment to, knowledge of, and affection for Durham, which could include living in Durham.
  • Relevant lived experience in addition to professional experience.
  • Experience preparing clear and concise administrative and financial reports.
  • Experience with strategic planning.