New Job Client Services Technician - Statewide In Idaho

Client Services Technician - Statewide
Client Services Technician - Statewide

Client Services Technician - Statewide

Company : State of Idaho
Salary : $13 an hour
Location : Idaho

Full Description


Would you like to help make a positive difference in lives of Idaho's children and families? Are you seeking a position with training opportunities and an excellent benefits package? If this sounds like a good fit to you, we are seeking applicants for the Client Services Technician in our Child Welfare program.

General Information:

  • Client Services Technicians (CSTs) supervise court-ordered visitations between children in the department's care and the parents/guardians to ensure safe conditions are maintained.
  • CSTs transport children to and from visits and appointments, as well as a myriad of other important coordination activities.
  • The Client Services Technician must be able to lift and carry items weighing approximately 50 pounds, and to perform physical work such as lifting and carrying children, car seats, and boxes.

We offer a competitive benefits package to eligible employees which includes excellent medical, dental and vision insurance; generous vacation and sick leave accrual beginning as soon as you start; 11 paid holidays a year; participation in one of the Nation's best state retirement systems; multiple savings plans and optional 401K; life insurance; wellness programs; ongoing training opportunities; and more. There may also be an opportunity for student loan forgiveness. Our generous benefits package increases the total compensation of a full-time (benefits eligible) Client Services Technician making $13.00/hour to an estimated $21.40/hour.

This announcement may be used to fill full-time, part-time, and temporary positions. Applications will be good for 90 days. If you are still interested in this position after 90 days, you must reapply.

This is an on-going announcement which means at the time applicants apply, we may or may not have an opening. Those applicants that take and pass the exam to show they meet the minimum qualifications will be place on the eligibility list. When a position becomes available, a hiring/referred list will be created from the qualified applicants on the eligibility list. A hiring supervisor will then directly contact those applicants they wish to interview.

Make sure you have indicated on your application which geographic areas you are willing to work. These selections are made under Agency Questions. Failing to select a location you are interested in may result in not being included on a referred/hiring list for that location, even if you passed the exam.

The Idaho Department of Health and Welfare is a drug-free workplace. Any applicant offered employment in this position at the Idaho Department of Health and Welfare will be required to pass a pre-employment drug test. In addition, successful candidates will be required to complete a criminal history background investigation. Employment is dependent upon satisfactory results of the investigation.

Example of Duties

  • Provide transportation and support services to child welfare clients in a variety of settings
  • Act as a role model and monitor family and child visits and report observations
  • Monitor client follow-through and achievement of goals and agreements, including court agreements
  • Mentor and coach parents on providing age appropriate, interactions, redirection, supervision and write progress notes
  • Guide clients in completing documents necessary to implement services
  • Explain applicable laws, policies, and procedures to clients
  • Teach skills such as money/budgeting, parenting, personal hygiene, and social skills
  • Instruct clients in homemaking, daily living, and job attainment skills
  • Testify in court regarding parents' interactions and abilities in parenting their children
  • Participate in interdisciplinary team meetings and collaborate with teams and service providers
  • Develop documents in Word using a computer; enters information in child welfare database

Minimum Qualifications

You must possess all the minimum qualifications listed below to pass the exam for this position. Click on the Questions tab associated with this announcement for the details regarding minimum qualification requirements. The Supplemental Questions on the application are the exam questions. Please make sure your resume supports your answers. Failure to do this may result in not passing the exam and disqualify you from being considered for this position.

  • Good knowledge of home sanitation and safety.
  • Experience working with clients' who may be behaviorally, socially, physically and/or mentally challenged.
  • Experience observing and recording clients' behaviors, treatment responses, and progress.
  • Ability to read and write English.
  • Ability to perform basic arithmetic.
  • Experience operating household appliances and performing homemaking skills.
  • A valid driver's license.

Supplemental Information


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***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 11:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

TROUBLE APPLYING: 1-855-524-5627

(Monday through Friday, 6am - 5pm, Pacific Time)


[email protected]
(answered Monday through Friday during business hours MST)

Email is the quickest way to get an answer to your questions.


(208) 334-0681
(answered Monday through Friday during business hours MST)



Hiring is done without regard to race, color, religion, national origin, sex, age or disability. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources at (208) 334-2263.

Preference may be given to veterans who qualify under state and federal laws and regulations.