New Job Ccdf - Hotline Specialist In Indiana

Are you looking to make a positive impact!

At Children's Bureau you can make a difference.

At Children's Bureau we value our employees and provide a positive, fulfilling culture which allows new full-time employees to make a difference. Full-time employment at Children's Bureau comes with a benefit program that includes a student loan repayment, tuition reimbursement, medical, dental, and health insurance as well as PTO and paid holidays.

As a CCDF Hotline Specialist you will have the following job responsibilities:

Hotline Responsibilities (70%)

• Successfully answer multiple calls and respond to messages/send appointment letters within a 24 hour time period in a friendly and respectful manner
• Schedule and re-schedule appointments for childcare voucher specialists
• Correctly enter information into the voucher system databases
• Efficiently access multiple databases simultaneously (Excel Scheduling System, Access Hotline, and AIS) while speaking with clients
• Cooperatively work with other site locations in an integrated support team to effectively identify and connect client with appropriate resources.
• Provide back up assistance for the Scheduling Specialist, Quality Assurance Specialist, Receptionist, Child Care Voucher Specialist and File Specialist
• Any other duties deemed necessary by the supervisor

Childcare Voucher Eligibility/Recertification Support (30%)

• Assist families applying for childcare assistance through interviews and document collection to determine eligibility
• Precisely complete intakes for Childcare Voucher Program through obtaining required documentation and calculating relevant financial data including parent co-pay & subsidy levels
• Diligently follow orientation procedures and facilitate to families regarding the rights, responsibilities and obligations of the program
• Thoroughly maintain and complete records on families receiving assistance; monitor the progress of parents in the job search process
• Clearly communicate with parents and child care providers, as needed

Job Requirements

To be successful in this role, you need to have the requisite knowledge, skills and abilities:

• High School Diploma or GED required
• COVID vaccination is required with reasonable accommodations based on disability and religion.
• Experience (paid, volunteer or internship) in greeting and interviewing a diverse population of customers in a service setting
• Dependable and punctual
• Patient with excellent verbal and written communication
• Ability to work independently or in a team environment
• Valid driver's license with valid insurance

Our ideal CCDF Specialist would carry out their responsibilities while displaying the following key behavioral competencies:

• Detail Oriented – Follow the detailed standards and requirements of childcare voucher and assistance procedures.
• Deliberate Consistency – Maintain a steady, methodical pace of work and consistently respond to various work demands throughout each day.
• Quality Expert – Display diligence for precise and correct documentation and follow through for successful childcare assistance programs.
• Straightforward Service– Clear communication and response to customer needs and questions.

Equal Employment Opportunity:

Children's Bureau does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, and disability.