New Job Ccdf - Hotline Specialist In Indiana

CCDF - Hotline Specialist
CCDF - Hotline Specialist

CCDF - Hotline Specialist

Company : Children's Bureau
Salary : Details not provided
Location : Indiana

Full Description

Are you looking to make a positive impact!

At Children's Bureau you can make a difference.

At Children's Bureau we value our employees and provide a positive, fulfilling culture which allows new full-time employees to make a difference. Full-time employment at Children's Bureau comes with a benefit program that includes a student loan repayment, tuition reimbursement, medical, dental, and health insurance as well as PTO and paid holidays.

As a CCDF Hotline Specialist you will have the following job responsibilities:

Hotline Responsibilities (70%)

  • Successfully answer multiple calls and respond to messages/send appointment letters within a 24 hour time period in a friendly and respectful manner
  • Schedule and re-schedule appointments for childcare voucher specialists
  • Correctly enter information into the voucher system databases
  • Efficiently access multiple databases simultaneously (Excel Scheduling System, Access Hotline, and AIS) while speaking with clients
  • Cooperatively work with other site locations in an integrated support team to effectively identify and connect client with appropriate resources.
  • Provide back up assistance for the Scheduling Specialist, Quality Assurance Specialist, Receptionist, Child Care Voucher Specialist and File Specialist
  • Any other duties deemed necessary by the supervisor

Childcare Voucher Eligibility/Recertification Support (30%)

  • Assist families applying for childcare assistance through interviews and document collection to determine eligibility
  • Precisely complete intakes for Childcare Voucher Program through obtaining required documentation and calculating relevant financial data including parent co-pay & subsidy levels
  • Diligently follow orientation procedures and facilitate to families regarding the rights, responsibilities and obligations of the program
  • Thoroughly maintain and complete records on families receiving assistance; monitor the progress of parents in the job search process
  • Clearly communicate with parents and child care providers, as needed

Job Requirements

To be successful in this role, you need to have the requisite knowledge, skills and abilities:

  • High School Diploma or GED required
  • COVID vaccination is required with reasonable accommodations based on disability and religion.
  • Experience (paid, volunteer or internship) in greeting and interviewing a diverse population of customers in a service setting
  • Dependable and punctual
  • Patient with excellent verbal and written communication
  • Ability to work independently or in a team environment
  • Valid driver's license with valid insurance

Our ideal CCDF Specialist would carry out their responsibilities while displaying the following key behavioral competencies:

  • Detail Oriented – Follow the detailed standards and requirements of childcare voucher and assistance procedures.
  • Deliberate Consistency – Maintain a steady, methodical pace of work and consistently respond to various work demands throughout each day.
  • Quality Expert – Display diligence for precise and correct documentation and follow through for successful childcare assistance programs.
  • Straightforward Service– Clear communication and response to customer needs and questions.

Equal Employment Opportunity:

Children's Bureau does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, and disability.