New Job Benefits Analyst In Virginia

Benefits Analyst
Benefits Analyst

Benefits Analyst

Company : Serco North America
Salary : Details not provided
Location : Virginia

Full Description

Position Description:
If you love a high energy and professional environment - Serco has a great opportunity for you! The Benefits Analyst position on our FRTIB Operations Center contract is Located in Fairfax Va.

This position supports the Federal Retirement Thrift Investment Board (FRTIB) in the administration of the Thrift Savings Plan (TSP), the world’s largest tax-deferred, defined contribution plan, in support of over 6 million participants. This 401(k) type plan, similar to private sector plans, provides roughly 91% of civilian federal employees and 61% of uniformed service members the opportunity to save for retirement. It was established by Congress in the Federal Employees' Retirement System Act of 1986 and offers the same types of savings and tax benefits that many private corporations offer their employees under 401(k) plans. The FRTIB’s mission is to administer the TSP solely in the interest of its participants and beneficiaries.

The Benefits Analyst is responsible for reviewing, analyzing, and processing incoming documents for validity in accordance with the Code of Federal Regulations (CFR) and FRTIB policies and guidelines. This includes researching and reviewing accounts, performing data entry, sending appropriate notices, and communicating with various entities (e.g. the FRTIB, participants, and other contractors) towards resolving processing issues.

In the Benefits Analyst role you will:
  • Work under the direction of a Task Lead or Supervisor and is responsible for performing the duties and requirements of the position with minimal supervision
  • Validity determinations and communications are made by the Benefits Analyst and are confirmed by a quality control Benefits Administrator
  • Research, analyze, and evaluate incoming forms for the death benefits processing unit
  • Follow pre-established guidelines and procedures to perform in a fast-paced, production oriented environment
  • Accurately enter data into systems applications, Excel spreadsheets or other support tools,
  • Effectively communicate, both orally and in writing
  • Utilize multiple systems to compare data, and apply rules and procedures to deliver the correct determination
  • Use discretion and have the ability to make determinations, while multi-tasking and meeting production and quality standards
To be successful in this role, you will have:
  • A high school diploma
  • 2 years of relevant experience
  • Strong analytical skills.
  • Strong communication (written and verbal) skills required to communicate effectively with participants and potential payees.
  • Attention to detail and strong organizational skills.
  • Self-motivated, dynamic work ethic to ensure maximum customer satisfaction is delivered.
  • Commitment to excellence in all work situations.
  • Working knowledge and experience of computer applications, including MS Office, and/or business office systems.
  • Multi-tasking and prioritizing competing deadlines.
  • Handling difficult and sensitive situations, using sound and independent judgment within general policies and guidelines.
  • Communicating effectively with co-workers, superiors, and others sufficient to exchange or convey information.
  • Must be able to obtain and/or maintain a Public Trust Clearance.

Office location is in Fairfax, VA. Due to the current pandemic, candidates may be assigned to telework temporarily; On site work at our Fairfax, VA location will be required once safety restrictions are lifted.

If you are interested in supporting and working with our FRTIB Team and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Company Overview:
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit:

If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected]

COVID-19 Regulations: Serco complies with all applicable requirements regarding COVID-19 regulations, including COVID-19 vaccinations and testing requirements.

Positions supporting US Federal contracts located within the continental United States (including corporate support positions): Pursuant to Executive Order 14042 (Ensuring Adequate COVID Safety Protocols for Federal Contractors), Serco requires covered employees and new hires, whether working at a customer site, working remotely, or working in a Serco facility, to be fully vaccinated (two weeks from last/only inoculation) by January 4, 2022 and provide valid documentation of their vaccination status (except in limited circumstances where an employee is legally entitled to an accommodation).

Canada, state/provincial or OCONUS based contracts and positions: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).