New job Unemployment Insurance Technician 1 (PCNs 5589, 5643 and 5869) in Alaska

Unemployment Insurance Technician 1 (PCNs 5589, 5643 and 5869)
Unemployment Insurance Technician 1 (PCNs 5589, 5643 and 5869)

Unemployment Insurance Technician 1 (PCNs 5589, 5643 and 5869)

Company : State of Alaska
Salary : $23.35 an hour
Location : Alaska

Full Description

The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for three Unemployment Insurance Technician 1 positions located in Anchorage!
The position is in the General Government Unit (GGU) at a range 14.

What you will be doing:
Unemployment Insurance Technicians help Alaska’s unemployed job seekers meet expenses while they are out of work by processing unemployment insurance benefit claims. The work results in the payment or denial of benefits based upon state and federal laws, regulations, and policies. We operate in a call center environment with the majority of work conducted telephonically and electronically.

Our organization, mission, and culture:
Alaska's Unemployment Insurance (UI) program is dedicated to providing unemployed workers fast and accurate payments of UI benefits. With the seasonal nature of much of the state's workforce and Alaska's vast remoteness, UI benefits serve not only to bridge the economic gap for the individual worker, but also as a stabilizing influence on local economies.

The working conditions you can expect:
We provide extensive classroom training in order to help you become fully successful in the job. At the Division of Employment and Training Services, we offer lateral transfers into full time positions and strong promotional opportunities.

UI staff answer incoming calls between the hours of 9:00 AM to 4:00 PM, Monday through Friday. Our workload is generated by telephone and online. Some of the services you will provide include taking applications from claimants applying for unemployment insurance benefits, taking detailed statements regarding their eligibility, and contacting their employers and other interested parties for detailed information. You will also write eligibility determinations based on law and policy.

These are full-time seasonal, permanent positions subject to take seasonal leave without pay for a minimum of four (4) weeks in a calendar year. The seasonal period is typically taken sometime between May and September of each year. Lateral and promotional opportunities for full-time non-seasonal and other full-time advancement employment may also become available. .

Who we are looking for:
To be successful in the position a candidate will need the following core competencies:
  • Written Communication: writes in a clear, concise, organized, and convincing manner for the intended audience.
  • Interpersonal Skills: shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
  • Attention to Detail: is thorough when performing work and conscientious about attending to detail.
  • Problem Solving: identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and makes recommendations.
  • Reasoning: identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
  • Listening: receives, attends to, interprets, and responds to verbal messages and other cues such as body language in ways that are appropriate to listeners and situations.
If this sounds like your skill set, please submit your complete application through Workplace Alaska!
A cover letter is NOT required for this position. Your complete application, including supplemental questions, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

Minimum Qualifications

One year of experience that includes work such as providing customer service, support, and feedback; explaining laws, rules, policies and procedures, services, or program requirements; gathering information and making eligibility or benefit determinations; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or eliciting information and inputting data into information systems or databases.

Additional Required Information


This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

A cover letter IS NOT REQUIRED to be considered for this position. Instead, applicants must demonstrate their skill and/or experience in their responses to the supplemental questions. Please make sure to answer the supplemental questions as thoroughly as possible. Your responses must be supported by your application. Please see the "QUESTIONS" tab at the top of this bulletin to preview the supplemental questions.

  • A copy of your last three (3) performance evaluations.
  • A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).
You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as ALEXsys or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “How to Apply” page.

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, “see resume” or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you MUST mark that it does not apply to you.

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to:

For applicant password assistance please visit:

Contact Information

For specific information in reference to the position please contact the hiring manager:

Shannon Hall
Administrative Assistant 2
Phone number: (907) 269-3712

Careers with the State of Alaska offer MANY benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits
  • Health insurance, which includes employer contributions toward medical/vision/dental
    • The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information.
      • AVTEC
      • Confidential
      • Correctional Officers
      • Marine Engineers
      • Mt. Edgecumbe Teachers
      • Supervisory
      • Unlicensed Vessel Personnel/Inland Boatman's Union
      • Exempt employees (not covered by collective bargaining)
    • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
      • General Government
      • Labor, Trades and Crafts
      • Public Safety Employees Association
      • Masters, Mates & Pilots
  • Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Optional Insurance Benefits
  • Group-based insurance premiums for
    • Term life (employee, spouse or qualified same sex partner, and dependents)
    • Long-term and short-term disability
    • Accidental Death and Dismemberment
    • Long-term care (self and eligible family members)
    • Supplemental Survivor Benefits
  • Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits
  • Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
  • Matching employer contribution into a defined contribution program (new employees)
  • Employer contribution into a defined benefit or defined contribution program (current employees)
  • Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
  • Option to enroll in the Alaska Deferred Compensation Program
  • Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
See for additional information
Paid Leave & Other Benefits
  • Personal leave with an accrual rate increase based on time served
  • Eleven paid holidays a year
  • Gym discounts at participating fitness providers in multiple locations throughout the state.

See for additional information

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