New Job Support Services Specialist In Illinois

Support Services Specialist
Support Services Specialist

Support Services Specialist

Company : US Veterans Benefits Administration
Salary : $71,697 - $93,211 a year
Location : Illinois

Full Description

Duties

Summary

The Support Services Specialist is in the Support Services Division (SSD) of the Chicago, IL Regional Office. The incumbent performs facilities management, property management, government vehicle management, serves as the alternate Personal Identification Verification (PIV) coordinator and other administrative operations, under the supervision of the Supervisory Support Services Specialist.


Responsibilities

  • Evaluate and provide input for efficient utilization of space to include floor plans and design, ensuring proper cubicle design and required infrastructure.
  • Provide property management services including facilities, trouble calls, analyze equipment requirements, remedy equipment repairs, conduct inventories, and dispose of equipment and furniture.
  • Oversee the fleet management program by coordinating day-to-day functions by documenting and authorizing operators, scheduling utilization and maintenance, and submitting required reports.
  • Responsible for the administration of the PIV system, ensure proper issuance of PIV cards and manage administration roles. Act as the PIV liaison as required.
  • Provide forms and publication services which consist of printing, reproduction and distribution of forms. Ensure equipment requirements are met for all forms and publications activities.
  • Evaluate and provide input into security plans and reports. Coordinate building security with appropriate authorities. Produce all reports associated with security.
  • Evaluate and provide input and recommendations for procedural improvements in all administrative functional areas.
  • Coordinate with acquisition personnel in acquiring office supplies and equipment, store and distribute office supplies and equipment, and conduct inventories.
  • Participate in the development and implementation of policies and procedures.
  • Administer station safety program to include evaluating and developing plans and reports.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

No

Promotion Potential

11

  • Job family (Series)

    0342 Support Services Administration

  • Requirements

    Requirements

    Conditions of Employment

    • You must be a U.S. citizen to apply for this job
    • Selectees are subject to a background/suitability investigation
    • Selective Service registration is required for males born after 12/31/1959
    • A probationary period may be required for employees and supervisors
    • Selected applicants will be required to complete an online onboarding process.
    • As required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee?s duty location or work arrangement (telework, remote work, etc.), subject to such exceptions as required by law.
    • If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 22, 2021 or before appointment or onboarding with the Department of Veterans Affairs (VA), if after November 22.
    • VA will provide additional information regarding what information or documentation is needed and how you can request a legally required exception from this requirement.

    Qualifications

    To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/15/2021.

    Time-in-grade: Applicants who are/were federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-11 position you must have served 52 weeks at the GS-09 level. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information.

    The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found here.

    Specialized experience is an Individual Occupational Requirement (IOR). To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression for the occupation in the organization. Specializedexperience is demonstrated by having performed duties related to administrative functions which include (1) planning, directing, and coordinating supportive services of an organization; (2) property management services, facility projects procurement, contracting, and/or lease administration; (3) administering government regulations relating to environmental, health, safety, and/or security standards; (4) providing advice to management officials based on analysis of space and facilities, safety and security inspections, minor construction budgets, etc.; (5) administration and management of a Personal Identity Card Program to include inventorying, issuing, tracking and destroying identity cards, etc.

    OR

    Applicants may substitute education for the experience required to qualify at the GS-11 level: Three (3) years of graduate-level education or a Ph.D. or equivalent doctoral degree. Major of study must be in public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled.

    OR

    Applicants can combine education and specialized experience to qualify at the GS-11 level: If you have some, but not all, of the graduate education AND specialized experience described above, you may still qualify by combining the amount of creditable education and experience that you do have. To do so, first calculate the percentage of qualifying education you have as a percentage of the education required. (When substituting, you cannot use the first sixty (60) semester hours that you've earned.) Next, calculate the percentage of specialized experience you have as a percentage of the experience required. Then, add the two percentages. The total percentage must equal at least 100% for you to qualify for the position at the GS-11 grade level. For example, an applicant who has 9 months of specialized experience equivalent to GS-9 and 2 1/2 years of creditable graduate level education in business administration. The applicant meets 75 percent of the required experience and 50 percent of the required education, i.e., the applicant has 1/2 year of graduate study beyond that required for GS-9. Therefore, the applicant exceeds the total requirement and is qualified for the position. (The applicant's first 2 years of graduate study are not qualifying for GS-11.)If you qualify based on a combination of graduate education and specialized experience, you must submit a copy of your official college transcript with your application.

    Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    Education

    A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

    Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for federal employment. You can verify your education here. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

    Additional information

    Work Schedule: Monday - Friday, typically 8:00am-4:30pm. Alternative work schedules may be available.
    Physical Requirements: The position is primarily in an office setting; Must be able to lift up to 50 lbs regularly.
    Title/PD#: Support Services Specialist GS-0342-11 PD#PD37333A.
    Time-in-grade: Applicants who are/were federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-11 position you must have served 52 weeks at the GS-09 level. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information.

    Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one/combination of these methods to fill the position and any additional vacancies.

    Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or disabled Veterans with a compensable service-connected disability of 30% or more. Please contact the special placement coordinator or the human resources specialist listed on this vacancy for more information regarding applying for consideration under Schedule A or as a 30% disabled Veteran.

    The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified for this vacancy. A well-qualified candidate is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualifications requirements for this position. Information about ICTAP and CTAP eligibility can be found: here.

    VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Pandemic Telework Program: Due to COVID-19, the VA is currently in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement within 14 days. At that time, you may be eligible to request to continue to telework depending upon the terms of your organization's telework policy and the duties of the position.

    If you are unable to apply online view the following link for information regarding an Alternate Application.


    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. Applicants who do not fully address the specialized experience needed for the position (as described above in the job announcement) in their resume or who do not possess the education to substitute for it will not be referred for consideration.

    After you have met the minimum qualifications, you will be rated on the following competencies based on your application for this position:

    • WRITTEN COMMUNICATION: Expresses facts and ideas in writing in a succinct and organized manner.
    • ORAL COMMUNICATION: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
    • TECHNICAL COMPETENCE: Knowledge of how to perform one's job. Refers to specialized knowledge that is acquired through formal training or extensive on-the-job experience.
    • CUSTOMER SERVICE: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
    • FACILITIES: Knowledge of the physical, engineering, and experimental equipment and operational characteristics of facilities, and safety and equipment development designed to support aerospace activities.
    • SECURITY: Knowledge of the laws, regulations, and guidelines related to securing personnel, facilities, and information, including the requirements for handling, transporting, and protecting classified information and proper reporting of security incidents.

    Background checks and security clearance

    Security clearance

    Other

    Drug test required

    No

    Position sensitivity and risk

    Non-sensitive (NS)/Low Risk

    Trust determination process

    Suitability/Fitness

  • Required Documents

    Required Documents

    The following documents are required for all applicants:
    Resume

    Review the information below and submit any additional documents (as needed) to demonstrate your eligibility and/or qualifications for the position:

    Current Federal Employees:

    • If you are applying using your status as a current federal employee, you must submit an SF-50.
    • To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 in order to demonstrate their eligibility.
    • If you previously held a higher grade, you must also submit an SF-50 showing that grade.
    Resume
    • Your resume may be submitted in any format, however we strongly recommend using USA Jobs resume builder as it contains all of the information required on federal resumes.
    • For qualifications determinations, your resume must contain hours worked per week, the dates of employment, and the level of your experience. If your resume does not contain this information you will not receive consideration for this position.
    • If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent." It is your responsibility to check the status and timestamp of all documents you submit as part of your application.
    • If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
    Transcripts
    • If you are basing all or some of your qualifications on education or if a degree is required for the position, a transcript must be included as part of your application package.
    • Unofficial transcript(s) may be submitted, however it must contain the course names, levels, credits earned, and grades received.
    • Your transcript must contain the degree conferred date if you are substituting a degree for experience.
    • A photocopy of your degree is not acceptable in place of a transcript.
    • An official transcript will be required at a later date if you are selected for the position.
    Applicants claiming CTAP/ICTAP eligibility must also submit:
    • Certification of expected separation, reduction-in-force separation notice, or notice of proposed removal; and your most recent performance evaluation; and an SF-50 demonstrating your separation or the position you will be separated from. Or
    • Worker's compensation separation: agency certification of inability to place employee and notification of separation or a separation SF-50. Or
    • Disability annuity termination: Notification from OPM of disability annuity termination and separation SF-50 of the last position held. Or
    • Military reserve or National Guard technician special disability retirement annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard bureau and separation SF-50 of the last position held
    Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. You will not be contacted for additional information.

    In addition to the information listed above, please use this checklist to ensure you have included other documents required for your application.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits

    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.


Help

This job is open to

  • Career transition (CTAP, ICTAP, RPL)

    Federal employees who meet the definition of a "surplus" or "displaced" employee.

  • Internal to an agency

    Current federal employees of this agency.

Clarification from the agency

This announcement is open ONLY to current permanent career/career conditional employees of the Department of Veterans Affairs and current/former VA employees who are Career Transition Assistance Plan (CTAP) eligible.


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