New job Program Support Specialist in Virginia

Program Support Specialist
Program Support Specialist

Program Support Specialist

Company : Virginia Dept of Criminal Justice Svcs
Salary : $47,000 - $52,000 a year
Location : Virginia

Full Description

The Department seeks an enthusiastic, motivated, detail-oriented team player to serve as a full-time Program Administration Specialist in Richmond, Virginia. This position is responsible for supporting program development, and providing direct administration and accountability for the Private Security Services (PSS) Business Regulatory program, PSS Initial Registration Applications, and Initial Firearm Endorsements. This position will assess, process, and verify all incoming licensing documentation and receipt of registration fees; and when applicable, post and reconcile payments in accordance with state and agency policy. Are you interested in an administrative support career and seeking to further public safety in the Commonwealth, while maintaining a healthy work-life balance? If so, this may be the perfect job for you. This is a full-time position with telework options available. If you want to be part of an anti-racism agency that promotes equity, diversity and inclusion, we’d love to have you join us!
What you will do:
  • Update and maintain the business licensing system, including keying in initial, renewal and additional category applications, as necessary, and prepare credentials for printing, emailing and mailing.
  • Provide administrative support for the business program.
  • Assess and process payments received in accordance with state and agency policies.
  • When applicable, ensure all fees received are processed and deposited in accordance with state and agency policy.
  • Support business standards and licensing, including, but not limited to, telephone coverage and calendar management.
  • Ensure accuracy of information entered in any databases and the licensing system.
  • Independently complete tasks and utilize excellent customer service skills when interacting with internal and external customers.
  • Create and maintain a records management and filing system in accordance with State record management requirements, policies, and procedures.
  • Handle sensitive and confidential issues and matters.
  • Provide general administrative support for other regulatory programs, compliance and enforcement and adjudication.

Minimum Qualifications
What the ideal candidate must possess:
  • Considerable knowledge of executing administrative functions in an office and telework environment.
  • Considerable ability to interpret and explain to customers information about Virginia regulations, laws, policies, and procedures.
  • Demonstrated ability to work independently, and as a team member to perform a wide variety of administrative and customer service assignments to include preparing correspondence, reports and other required communication in a clear and concise manner.
  • Demonstrated working knowledge of Microsoft Office Suite to include but not limited to Word, Excel, Outlook, Access, etc., Internet, Virtual Meetings and e-mail software.
  • Demonstrated ability to apply regulatory program requirements, policies and procedures to the clerical process.
  • Demonstrated ability to communicate effectively with staff, agency executives and the public.
  • Experience and or willingness to work in a culturally diverse working environment.
  • Ability to exercise discretion and maintain confidentiality.

Preferred Qualifications
What the preferred candidate would possess:
  • Experience in a public safety or regulatory environment.
  • Demonstrated knowledge of the Virginia Administrative Code and Code of Virginia.
  • Demonstrated knowledge of or experience with the business licensing process, to include familiarity with verifying State Corporation Commission (SCC) registration, insurance and other legal documentation.
  • Demonstrated experience processing licenses, certifications, registrations, or other credentials for the general public.

Special Requirements
Interview candidates may be required to demonstrate the skills and abilities necessary for satisfactory performance of work. The candidate selected for the position must successfully complete a criminal background investigation and complete and submit a Form I-9 (Employment Eligibility Verification) which will be entered into the Federal E-Verify system to confirm identity and work authorization. The individual may also be responsible for submitting an annual Statement of Personal Economic Interest. In addition, the selected candidate who begins original employment or re-employment in this position must serve a 12-month probationary period effective from the date of employment. The anticipated starting salary range is $47,000 to $52,000 plus the state’s benefits package.

Special Instructions to Applicants
To apply, submit a completed State of Virginia Application for employment at by the end of the day on October 15, 2021. The recruitment for this position has been extended from it’s original close date of October 8, 2021. The application and supplemental questions must be completed in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position. Fax, email, or mail applications will not be accepted. Résumés and cover letters may be attached to the online application.

In an effort to ensure a safe workplace, all Executive Branch employees who enter the workplace or who have public-facing work duties must disclose their vaccination status to the Human Resources division. Please be prepared to indicate your vaccination status upon hire and provide supporting documentation (Vaccination Card, documentation from your medical practitioner or a print-out from the VDH Vaccination Registry). If you are not vaccinated, you are still required to disclose your status. Executive Branch employees who are not fully vaccinated (regardless of the reason) must undergo weekly COVID-19 testing and disclose the results of the weekly tests to the designated personnel. If you are not fully vaccinated and require an accommodation for testing due to a medical condition/disability or sincerely-held religious beliefs, please reach out to Human Resources. Documentation may be required for accommodations for testing. More information will be shared during your orientation. In addition, all employees (regardless of vaccination status) should wear a mask when in the office and anywhere besides your individual workspace.
The Virginia Department of Criminal Justice Services is an EEO employer. Reasonable accommodations are available upon request. AmeriCorps, Peace Corps, and other National Service Alumni are encouraged to apply. The Department also encourages and invites veterans to apply.

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