New Job Office Assistant In Connecticut
Company : State of Connecticut - Department of Aging and Disability Services
Salary : $43,815 - $57,486 a year
Location : Connecticut
- INTEGRITY: We interact honestly and fairly with all others, adhering to strong ethics, values and principles.
- RESPECT: We value and recognize others for their unique skills, talents and contributions, and are considerate in all interactions.
- PROFESSIONALISM: We are mindful of our daily conduct and strive to have the highest work standards with a courteous attitude.
- OPEN COMMUNICATION: We encourage the sharing of information and knowledge in an accurate, honest and supportive way.
- Be the first line of contact and responsible for providing quality customer service to our consumers who are applying for services in person and over the phone;
- Have the opportunity to use work setting experience to show patience, understanding and empathy when interacting with our customers; and
- Utilize Microsoft Office skills, maintaining scheduling for multiple individuals and processing incoming mail which includes distribution, scanning and faxing.
PURPOSE OF JOB CLASS (NATURE OF WORK)
In a state agency this class is accountable for performing a full range of general clerical functions or for carrying out responsibility for the flow and completion of clerical work in an assigned area.
EXAMPLES OF DUTIES
1. TYPING: Types a variety of materials in relation to other duties or as assigned; enters and retrieves data on personal computers and computer terminals.
2. FILING: Sets up and maintains office procedures, filing and indexing systems and forms for own use.
3. CORRESPONDENCE: Composes routine correspondence.
4. REPORT WRITING: Compiles and generates recurrent technical, statistical or financial reports requiring judgment in the selection and presentation of data (format).
5. INTERPERSONAL: Provides general information and referral services in response to citizen complaints or questions regarding an agency's services or authority; responds to inquiries from other work units or departments/agencies; applies agency policies and state statutes and regulations in determining case status or responding to requests for procedural assistance; may lead lower level employees in carrying out assigned clerical functions.
6. PROCESSING: Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly; processes a variety of documents in determining routine case status; exercises discretion in choosing appropriate follow through procedures within defined guidelines including assembling and reviewing incoming materials for accuracy, completeness and conformance to established guidelines and agency policy and procedures, verifying information through use of internal resources and contacts with sender and other work units and soliciting additional information as required by phone or form letter; processes purchase requisitions/purchase orders for subsequent action; prepares payment lists and billing invoices; receives shipments of materials and matches/verifies shipment or billing invoices against original purchase orders; maintains billing control cards, files, journals or account ledgers by posting credits, expenditures, interest, etc.; figures payments, costs, discounts and adjustments using prescribed methods and formulas; receives monies in various forms such as cash, checks and money orders and prepares for deposit; maintains inventory and orders supplies; uses a variety of automated equipment to perform job functions; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Knowledge of office systems and procedures including proper telephone usage and filing; oral and written communication skills; skill in performing arithmetical computations; basic interpersonal skills; ability to perform a full range of clerical tasks; ability to operate office equipment which includes personal computers, computer terminals and other electronic automated equipment; ability to operate office suite software; ability to schedule and prioritize workflow; ability to read and interpret complex instructions.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience.
- Experience working in the Human Service field where you have provided customer service to individuals with a disability.
- Experience scheduling appointments with Microsoft Outlook and Teams.
- Experience sorting, scanning and attaching mail in an office setting.
- Experience working with an electronic case management system.
Persons having responsibility for supervising or observing the behavior of inmates or custodial individuals will be required to possess a high school diploma or General Educational Development (GED) certification by the time of permanent appointment.