New Job Field Supervisor – W0903 In Virginia

Field Supervisor – W0903
Field Supervisor – W0903

Field Supervisor – W0903

Company : Virginia Dept of Social Services
Salary : $59,909 - $70,000 a year
Location : Virginia

Full Description

NOTE: Telework is a condition of employment for this position. The employee may be required to work a schedule that is split between remote and onsite (shared workspace) locations.

The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages 285,442 cases to ensure that child support payments of $703 million per year reach families across the Commonwealth. Field Supervisors help build and sustain strong families by managing team operations and providing direct supervision to staff within the district office.

The Division of Child Support Enforcement (DCSE) is committed to helping parents support their children by focusing on more than just money. DCSE offers free family engagement services focusing on access and visitation, responsible parenting, employment assistance, and prisoner reentry. Virginia’s children need both financial and family support to grow and thrive. Children with actively involved parents perform better in school, have high self-confidence, and generally achieve greater success in life.

Serves as Team Leader within a district office, ensuring that families supported by assigned function(s) are engaged for success so that they have the financial and family support they need to grow and thrive. Draws on expertise to interpret policy and applies sound judgment for complex programmatic and compliance issues so that the case management processes rendered by staff are able to influence non-custodial parents and support custodial parents and their children. Establishes and maintains procedures and practices that deliver assigned child support functions—Establishment/ Paternity, Court, Enforcement, Review & Adjustments, Interstate, Family Engagement, Operations, and/or Fiscal Account Management. Promotes enhancement of team member contributions in terms of efficiency, effectiveness and impact. Actively contributes to enhancement planning efforts for the team, district and regional levels.

VDSS engages its employees for success. It offers comprehensive pay and employee benefits, development, and unique job and career opportunities in public service. VDSS employees make a vital difference for Virginia’s families.

Minimum Qualifications
Working knowledge of supervisory principles and techniques to include motivating staff; managing, planning, and directing the work activities of staff; and managing employee performance. Ability to interpret and apply regulations, laws, policies and procedures related to child support enforcement; demonstrated ability to analyze data and reports in order to identify problems and formulate and implement solutions to maximize performance; skill in conflict resolution and the ability to work with a diverse audience; demonstrated ability to manage multiple priorities; ability to communicate effectively both orally and in writing; skill in the use of personal computers, spreadsheets, word processing and automated information systems; demonstrated ability to exercise sound independent judgment in receiving and responding to customer inquiries; researching and resolving customer issues in a timely and appropriate manner; and maximizing team performance through training and technical guidance.

Preferred Qualifications
Prefer bachelor’s degree from an accredited college or university with major coursework in business or public administration, accounting, social work or in a field related to regulatory administration. An equivalent combination of training and experience indicating possession of the preceding knowledge, skills and abilities may substitute for education.

Prefer work experience supervising staff.

Prefer work experience in a child support program in Virginia or another state.

Special Requirements
Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.
VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

Selected candidate(s) will be assigned to an emergency role upon hire and is expected to perform in that capacity as needed.

Special Instructions to Applicants
In accordance with Executive Directive #18 (2021), the successful candidate will be required to disclose their COVID-19 vaccination status upon hire prior to onboarding. In addition, employees who are not fully vaccinated will be subject to masking and weekly COVID-19 testing as required in the Executive Directive.

NOTE: Telework is a condition of employment for this position. The employee may be required to work a schedule that is split between remote and onsite, (shared work-space), locations.

ON-LINE APPLICATIONS – To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (RMS) employment site no later than 11:59 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and preferred qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position. VDSS values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process. [TTY/TTD: (800) 828-1120] Virginia Department of Social Services does not provide sponsorship. The Virginia Department of Social Services is an Equal Opportunity Employer and encourages diversity within its workforce. We are a “Virginia Values Veterans” (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume. Minorities, Individuals with disabilities, Veterans and people with National Service experience are encouraged to apply. For more information about our employment practices, please visit our “Vision, Mission and Strategic Plan”. Multiple positions may be filled from this recruitment within 90 days of the closing date. In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits. If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (RMS) employment site when you apply.

VDSS – Organization Development Division


804-819-7019 (applications/resumes or any other supporting documents are not accepted)