New job Associate - Digital Device Support in Tennessee

• Delivers first level software and hardware support to end users in schools and central offices.
• Diagnoses and resolves problems using documented procedures and checklists.
• Provides support for Microsoft Operating Systems - Server and OS 7, OS 8 or OS 10.
• Performs desktop and laptop repairs in-shop and on-site.
• Re-installs systems manually and remotely.
• Installs drivers for all Operating Systems on-site and remotely.
• Connects computer to appropriate printer(s) locally and through the server.
• Images new and refurbished computers with the Operating System and appropriate software like MS Office, APECS etc.
• Performs virus removal by appropriate methods and live CDs.
• Runs cable wiring from panel to wall and builds patch for CAT 5.
• Installs wired and wireless networking, firewalls and security.
• Assists in the resolution of application, hardware and software problems
• Escalates problems to a higher level technical support personnel when necessary.
• Enters calls and work into appropriate tracking system.
• Performs other duties as assigned

• Basic knowledge of multiplatform personal computers and peripheral equipment, appropriate system security, associated peripheral equipment, server configurations and troubleshooting methodologies
• Ability to diagnose and repair hardware and software
• Applies computer technology policies, procedures, laws, regulations and best practices to usual situations. Looks for ways to improve efficiency and quality
• Good analytic and problem-solving skills, good judgment and knows when to escalate issues
• Good attention to detail, accuracy, thoroughness and organizational skills
• Keeps all computer and security information confidential and private
• Exercises good judgment in manner, tone and way of speaking with the school and central office staff. Develops and maintains effective working relationships in sensitive situations.
• Prioritizes and plans work. Uses time efficiently. Completes technical tasks accurately and on time. Shows general initiative and creativity. Very results oriented.
• Ability to gather facts, perform analysis, and prepare written and oral reports
• Writes clearly, concisely and informatively for all audience levels. Edits and revises own work to ensure quality.
• Provides answers to usual questions from the school and central office staff.

Unavoidable Hazards: The position is exposed to no unusual environmental hazards.

SCS does not discriminate in its programs or employment on the basis of race, color, religion, national origin, handicap/disability, sex (including pregnancy), sexual orientation, gender identity, genetics, or age (40 or older).