New job Customer Service - Package Investigations Specialist - Part-time (Wausau, WI) in Wisconsin

Customer Service - Package Investigations Specialist - Part-time (Wausau, WI)
Customer Service - Package Investigations Specialist - Part-time (Wausau, WI)

Customer Service - Package Investigations Specialist - Part-time (Wausau, WI)

Company : Foot Locker
Salary : $12.75 an hour
Location : Wisconsin

Full Description

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fueling a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, Click Here!

At Foot Locker we obsess over the customer. This is where you come in! We are seeking part-time Package Investigation Specialists, a position that is vital to our company's success. Whether you are in school or just need a second job for some extra cash, we offer flexible schedules. You will be responsible for providing a positive customer experience through compassion and by applying the problem-solving skills developed during our three weeks of paid training. This role provides you the opportunity to build and use your strong communication abilities and expand your career by learning about the business.

By embracing diverse people, ideas, and perspectives, we will grow our workplace culture to encourage team members to feel uniquely valued and engaged, enabling them to achieve their full potential.

This position is located in our Wausau, Wisconsin office and is not a remote/work from home opportunity.

Part-time available hours:
  • Minimum of 15 hours per week, including at least 4 hours every weekend
  • Weekday hours must fall between 12pm-9pm. Friday is a required work day
  • Weekend hours must fall between 9am-5pm

Starting pay:

Last day to apply for this training class is:
Friday, October 8th

What we offer:
  • 30-50% employee discounts
  • Casual dress code – Wear your sneakers to work!
  • Refer your friends and make some cash
  • Opportunity for advancement
  • Recognition and appreciation programs
  • Gym membership cost share
  • Tuition reimbursement

  • Providing superior customer service regarding questions or concerns around delivery related issues and providing reasonable resolutions, keeping the company's best interest in mind.
  • Speaking with internal and external customers directly over the phone or via email to resolve issues or concerns as needed.
  • Efficiently entering customer information and call notes into the order management system.
  • Accurately completing appropriate follow up actions for order and service resolution.
  • Send customer notifications and follow up emails regarding delivery investigations.
  • Assist with contact center phone call volume as needed.
You would be required to attend three weeks of customer service training from 8am-12:30pm or 5:30pm-10pm, Monday-Friday. In addition, there would be a week of in-department training scheduled according to your availability.

Next available start date:
Monday, October 18th

  • Proficient computer navigation skills including ability to multi-task
  • Energetic and positive attitude
  • Ability to be polite and professional while speaking to customers
  • Previous customer service experience is preferred
The health and safety of our team members continues to be our top priority. In an effort to create a safe work environment, we’ve developed a global playbook of standards, in accordance with local, government, and health regulations to safeguard the health and well-being of our team members. We have implemented several measures to help keep the workplace safe, such as wearing masks, increasing cleaning protocols, providing more hand sanitizer and disinfectant wipes throughout the facility, and implementing physical distancing practices in shared spaces.

Customer Service - Package Investigations Specialist - Part-time (Wausau, WI)
Wausau, Wisconsin, United States
Corporate Office - Wausau
111 South 1st Avenue
Customer Service & Support
Foot Locker, Inc.
Job Type
Regular Part-Time
Job Id 35315