New job Collector I in Delaware
Company : NAVIENT
Salary : Details not provided
Location : Delaware
Navient (Nasdaq: NAVI) provides asset management and business processing solutions to education, healthcare and government clients at the federal, state, and local levels. We help our clients and millions of Americans achieve financial success through our services and support. Headquartered in Wilmington, Delaware, Navient employs team members in Western New York, Northeastern Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at navient.com.
This is an opportunity to join our team as a full-time Collector at our Wilmington, Delaware location. Paid training will begin Monday, October 11th. The shift after training will be Monday through Friday, 3 days from 8:00 a.m. to 5:00 p.m. and 2 days from 12:00 p.m. to 9:00 p.m.
The collector is responsible for performing collection activities in an effort to recover losses from assigned accounts. Collector will locate and communicate with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Additionally, collector will resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations. Employees in this position have the potential to work from home after successfully completing the training program.
Essential Job Functions:
- Achieve assigned goals (fee, postdate, liquidation, and/or consolidation apps taken – specified by line of business).
- Make required number of phone calls daily as determined by management.
- Profile debtors and obtain financial information. Update demographic and financial information on each call.
- Negotiate the best possible arrangements.
- Proficiency with company telephone system while placing outbound calls and accepting inbound calls.
- Refer accounts for legal or administrative wage garnishment processes if applicable as dictated by department and/or client requirements.
- Use skip-tracing tools to locate the debtor in the most efficient manner.
- Locate required number of skip accounts as determined by management.
- Effectively communicate with third parties to obtain location information.
- Profile accounts that are determined unlocatable or exhausted.
3. Ensure all accounts are worked within client standards and Federal Regulations.
- Maintain specified file of accounts per client standards.
- Work within FDCPA, state regulations, department/division Compliance Policies.
- Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications.
- Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
- Attend training sessions as directed by management.
- Integrate information obtained through training sessions and policy changes immediately into daily routine.
5. Other duties assigned by management.
High School Diploma or GED.
Minimum of six months of progressive work experience.
PC skills and experience in a Windows environment (including familiarity with using a mouse).
Basic keyboarding skills.
Must be able to obtain required License for collecting.
Effective written and verbal communication skills.
Ability to follow written and/or verbal instructions.
Good mathematical skills including calculator skills
Ability to work independently while being a team player.
Ability to meet aggressive daily, weekly, and monthly production and quality goals.
Strong organizational skills and the ability to meet tight deadlines.
Excellent verbal communication skills, effective telephone techniques and the ability to be firm, direct, and concise, while maintaining a professional manner at all times.
Negotiation, counseling and problem solving skills.
Ability to work flexible day, evening and weekend hours as required.
Ability to learn company collections computer system and phone system.
Ability to work in a fast paced collections environment and meet daily, weekly, and monthly quality and productivity requirements.
Ability to display high levels of initiative, motivation, flexibility and creativity to devise methods of attaining productivity standards.
Must be results-oriented and persistent when faced with obstacles.
Ability and skills to effectively deal with angry borrowers, attorneys, and third parties while remaining professional at all times. Strong work ethic (example: attendance, dependability, etc.).
Previous sales or customer service experience.
ACA certification preferred.
Previous collections experience.
Knowledge of the Fair Debt Collection Practices Act (FDCPA).
All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Navient is a drug free workplace.