New job Boarding Agent in Virginia
Boarding Agent |
Boarding Agent
Company : T. Parker Host
Salary : Details not provided
Location : Virginia
Full Description
Position Summary: Act as a liaison between Host Agency principals, ship owners, cargo interests and marine terminal management for efficient operation of vessels when in port.
Grade: 6-8
Essential Responsibilities and Duties:
- Adhere to Company Safety, Human Resources and Information Technology Policies
Accounting
- Adhere to internal accounting and administrative procedures when ordering vessel services
Operations Management
- Boarding of vessels at marine facilities and mid-stream locations
- Coordinate berthing assignments and order pilots, tugs, and linesmen for vessels
- Coordinate and order vessel husbandry services within authorized funding limits
- Provide timely and accurate responses to incoming email requests for assigned ships and general office traffic when required
- Draft, execute, and dispatch commercial documentation with timeliness and accuracy
- Be contactable at all times while on call and maintain readiness to respond to vessel requirements and changes of boarding schedules after office hours
- Follow Company Standard Operating Procedures and seek guidance when modifications for specific calls or other questions arise
- Travel to and provide operations support to other ports when required by the Host management team
- Assist in the training and onboarding of new team members as required
Regulatory
- Coordinate with U.S. Government Agencies to prepare and submit required documents, verify successful filings of reporting notices, and schedule necessary vessel attendances within required time frames
- Verify successful filing of cargo import, entry, and export manifests within required time frames
Service
- Maintain professional acumen and a customer service mindset when dealing with Host customer, stakeholder and industry relationships
Education, Knowledge, Experience, Skills and Abilities Required:
- Prior customer service experience, required. Prior agency experience, a plus.
- Transitioning military personnel and veterans encouraged to apply.
- Must have valid driver's license with clean driving record.
- Strong interpersonal skills including excellent verbal and written communication skills
- Self-motivated and able to multi-task in a constantly changing work environment
- Analytical and problem-solving skills
- Ability to manage high volumes of electronic communication, both in office and while mobile in the field
- Ability to work evenings, weekends, holidays and adapt to fluid ship port schedules in 24/7/365 port operations
- ASBA agency certified or willing to become within first three months of employment
Physical Requirements:
- Ability to board vessels via gangway and/or pilot ladder alongside berth and over open water
- Climbing, ascending, descending ladders, stairs, ramps using feet and legs and/or hands and arms
- Must be able to lift and carry 50 lbs
- Subject to inside and outside environmental conditions (cold, heat, wind, rain, snow)
Job Type: Full-time
Work Location: Multiple Locations