Jobs Summary

Home
Edmunds GovTech

New job RECEPTIONIST in New Jersey

RECEPTIONIST
RECEPTIONIST

RECEPTIONIST

Company : Edmunds GovTech
Salary : Details not provided
Location : New Jersey

Full Description

Description

Our receptionist is the first voice our customers hear when they are calling for software support. The receptionist is responsible for delivering exceptional customer service assistance with a smile. This entails answering phone calls and fielding them accordingly. Knowing our products and processes to better assist our clients for non-related support inquiries.

We are looking to fill this role in our corporate office in Northfield, NJ.

Expectations

We will primarily rely on our Receptionist to:

  • Answer and forward incoming phone calls in a professional manner.
  • Enter accurate information in support ticketing software.
  • Monitor and re-direct support tickets to appropriate departments within software.
  • Maintain contact information within CRM platform of Salesforce.
  • Provide basic and accurate information to our clients verbally or by via email.
  • Receive, sort, and distribute daily mail/deliveries.
  • Greet and welcome guests in a professional manner.

Requirements

We will require that our Receptionist exhibit:

  • Ability to utilize phone system.
  • Ability to maintain a neat and clean reception area.
  • Good communication skills.
  • Excellent customer service.

Qualifications

We anticipate that our most successful Receptionist would possess:

  • High School Diploma.
  • Experience with Microsoft Suite.
  • Experience with Salesforce and Jive phone system a plus.
  • Good communication skills.

Physical Demands and Additional Notes

  • Stationary position majority of the time.
  • Constantly operates a computer and other office equipment.
  • Occasionally move about inside the office to access files, copy machine.
  • Ability to communicate and exchange accurate information.

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our website at: www.edmundsgovtech.com.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.
Apply Now