New job Virtual Training Specialist in Ohio

Virtual Training Specialist

Company : Alliance Data
Salary : Details not provided
Location : Ohio

Full Description

It's fun to work in a company where people truly BELIEVE in what they're doing !

Job Summary

The Care Center Learning and Development team supports the Card Service organization through training consultation and course facilitation for new hires and tenured associates. The CCLD works closely with the Instructional Design team, Compliance, Work Force Management, Talent Acquisition, Business Leaders and Operations Readiness to develop and facilitate engaging training solutions including functional training and training designed to boost performance and close identified learning gaps. The Virtual Training Specialist utilizes multiple virtual meeting and training platforms to produce engaging meetings and training sessions. This includes supporting Trainers and Senior Trainers during multi-week new hire training in the virtual environment, supporting post new hire virtual training sessions, virtual road shows and town halls.

Job Description

Essential Job Functions

Virtual Training Acumen , Content Development a nd Virtual Presentation – Utilizes virtual classroom technology and MS Office products to develop and , in some cases facilitate , engaging learning and meeting experiences . The Virtual Training Specialist works directly with Operations Leadership, Training Leadership, and Trainers to design the virtual classroom and meeting content, produce the virtual classroom or meeting room , and facilitate , when appropriate, engaging virtual classroom sessions utilizing virtual classroom software. This includes participating in the planning of the virtual learning events, developing the virtual classroom, executing the virtual trainin g, and gathering feedback after each virtual session to identify and build upon opportunities identified. The Virtual Training Specialist supports virtual training for new hires, internal moves, system releases, skill enhancement, leadership education, and various workshops.

Post New Hire Training – Facilitates post new hire training sessions for Care Center Operations in the physical and virtual learning environment. This includes, but not limited to, brand partner training, system releases, new processes, up-skilling, re -skilling, and return from leaves.

Trainer Development - Provides coaching and feedback to T rainers based on classroom observations, call calibration activities and monitoring of T rainer performance. Serves as the catalyst for knowledge sharing with the team. Champions T rainer growth and development. Works with Training Leadership to identify knowledge, skills and ability gaps with T rainers and provide real-time solutions and action plans. This can include designing and implementing development plans for Trainers.

Collaboration and Communication Works directly with Operations Leads, Supervisors, Managers, Directors, and VP to gain an understanding of the associates learning needs. Works directly with the instructional design team as subject matter experts to assist in developing self-paced and facilitator led training content. Works alongside department Supervisors to provide on the job observation and coaching for lower performing associates when not facilitating training. Works closely with project managers and project owners, attending project meetings when applicable, for new system or processes that will require facilitator led training.

Adult Learning – Incorporates a variety of training methods to accommodate adult learning styles in the classroom. Adjusts learning techniques based on the training environment, which includes both physical and virtual classroom. Collaborate and contribute to the review of training content and materials to ensure accuracy in the content and ensure appropriate learning principles are applied.

Training Acumen Represents the Care Center Learning and Development team in projects and initiatives that require formal and informal associate training. Provides feedback, as necessary, to the project managers and works with team members from multiple teams within the organization to help effectively develop and execute the training required for the project.

R eports to : Training Manager

Working Conditions/ Physical Requirements : General office conditions, reaching, sitting, and standing, available to travel to other locations when necessary

Direct Reports : Up to 25

Minimum Qualifications :

High school diploma or equivalent education

Three years or more in Training, Supervision, Call Centers, Management, Leadership, or Facilitation

Preferred Experience:

Bachelor’s Degree

Certification : Training and Development, Organizational Development, Education, Human Resources

Call center experience, leading and conductin g multi-week training classes with little supervision, classroom training and facilitation , Supervision


Bachelor’s Degree, High School Diploma (Required)


Work Experience

Three or more years


Adult Learning Theory, Call Center, Leadership, Supervision, Training Strategies

About Alliance Data Card Services

Alliance Data Card Services provides market-leading private label, co-brand, general purpose and commercial credit card programs, digital payments and Comenity-branded financial services. Using the industry’s most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Data Card Services has been helping partners increase sales and provide greater value to their customers for more than 30 years. Follow Alliance Data Card Services on Twitter , Facebook , LinkedIn and Instagram .

About Bread ®

A division of Alliance Data, Bread is a leading digital payments company that works with merchants and partners to personalize payment options for their customers. Through its full-funnel recommendation engine, Bread empowers merchants to sell more, improve conversion and lift average-order-value. Follow Bread on Twitter , Facebook and LinkedIn .

Alliance Data Card Services and Bread are a proud part of the Alliance Data enterprise, a FORTUNE 500 and S&P MidCap 400 company headquartered in Columbus, Ohio with approximately 8,000 associates worldwide.

  • Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).

  • All job offers are contingent upon successful completion of credit and background checks.

  • Alliance Data is an Equal Opportunity Employer.

  • Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.

  • Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.

  • Alliance Data participates in E-Verify.

  • Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

  • Alliance Data complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. Applicants with disabilities may contact Alliance Data to request an arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at .

Job Family:

Human Resources

Job Type:


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