New job Scheduling Representative - (System Call Ctr - Raleigh) - Supplemental Day in North Carolina

Scheduling Representative - (System Call Ctr - Raleigh) - Supplemental Day

Company : WakeMed
Salary : Details not provided
Location : North Carolina

Full Description

About WakeMed:
Serving the community since 1961, WakeMed Health & Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health system in Wake County, WakeMed exists to improve the health and well-being of our community by providing outstanding, compassionate, patient- and family-centered care to all. The 919-bed system comprises a network of facilities throughout the Triangle area, delivering health and wellness services that bring added value to the communities we serve. WakeMed is a leader in cardiac and vascular care, women’s and children’s services, emergency medicine and trauma care, physical rehabilitation, orthopaedics and neurosciences. Specialty facilities include the WakeMed Heart Center, Children’s Hospital, Women’s Pavilion and Birthplace, Rehabilitation Hospital, Adult and Children’s Emergency Departments and a Level 1 Trauma Center. WakeMed’s team of more than 9,400 employees, 2,000 volunteers, 1,300 affiliated physicians, and the more than 300 physicians employed by WakeMed Physician Practices use the most advanced technologies along with the best minds and the biggest hearts to ensure the finest quality in health care and community health. For more information, visit

As an Equal Opportunity Employer, WakeMed provides an inclusive work environment that promotes the valuing of differences, respect for people and cooperativeness among our diverse workforce. WakeMed does not discriminate against any employee or applicant in any terms or conditions of employment. All applicants/employees are considered for employment, transfer, promotion or training without regard to race, religion, color, gender, gender identity/expression, genetics, sexual orientation, age, pregnancy, national origin, disability or veteran status.

Position Information:
The Scheduling Representative is the primary WakeMed contact for scheduling outpatient services provided across the hospital system within a call center environment. Responsibilities consist of answering phone calls from an incoming call queue in order to schedule new appointments or reschedule previously scheduled appointments as needed; managing incoming faxed or electronically sent physician orders. The Scheduling Representative assist patients (or patient representative), physicians and their office staff, and internal hospital staff.

Experience Requirements:
Customer Service Required - And 2 Years Customer Service And Scheduling And/Or Patient Registration Preferred

Education Required:
High School Diploma or Equivalent Required - And Associate's Degree Related Field Or College Courses Related Field Preferred - And Medical Terminology Required - Within 1 Year of Hire

Licensure/Certification Requirements:
Not Applicable

Hours of Work:
Monday - Friday 8:00am - 5:00pm as needed

Weekend Requirements:
No Weekends

Call Requirements:

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