New job Employee Relations Support Team in Illinois

ORGANIZATION DESCRIPTION

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Everything we do as a firm hinges on our ability to hire, empower and retain the best people. Human Resources plays an integral role in designing, implementing and managing people strategies, using the latest in data analytics and technology to deliver industry-leading services. This includes Recruiting, Training, Talent Development, Career Management, Diversity, Compensation & Benefits, Employee Relations, Technology, Finance and HR Service Delivery.

EMPLOYER DESCRIPTION

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

FUNCTION

The Global Employee Engagement, Culture & Conduct (EECC) organization within HR focuses on enhancing the employee experience and developing best in class people practices firm wide. The team will help set and implement a global vision, strategy, operating model to better understand and respond to employee needs and concerns; as well deliver exceptional employee experience. This includes partnership with the business, function, and HR leaders on an in-depth review of feedback, culture & conduct, employee experience aspects of regulatory-related deliverables. Overall, this organization will span the traditional HR lifecycle, employee engagement and broader listening strategy.

We are currently seeking a qualified individual who can work with the EECC Employee Relations Support team to provide consultation and guidance to managers on performance issue management - strengthening managers' people leadership skills and working to ensure robust and equitable outcomes.

As an Employee Relations Partner, your responsibilities will include:

• Providing thoughtful consultation to managers on performance issue management; helping them strengthen their people leadership skills and working to ensure robust and equitable outcomes
• Systematically organizing, comparing and evaluating various aspects of a situation and environment to comprehend and identify root cause of the matter
• Demonstrating the ability to identify and anticipate client needs and apply understanding or perspectives to solve problems and drive outcomes in a timely manner
• Collaborating and effectively communicating with all stakeholders and control partners providing a first-class experience
• Demonstrating a risk and control mindset; escalating issues promptly
• Being a trusted advisor by acting on issues quickly and eliminating unnecessary bureaucracy
• Demonstrating a change management mindset through identification of opportunities to enhance the employee experience through education, process improvement and innovative ideas; offer potential solutions to drive greater stakeholder satisfaction
• Delivering a trusted EECC brand known to employees and managers as a place where their voices are heard and acted on accordingly
• Observing highest degree of confidentiality in the handling of sensitive information received during course of responding to issues

Qualifications:

• 5 - 8 years Human Resources experience, preferred experience advising on employee relations matters
• Strong interpersonal skills including emotional intelligence; thoughtful, thorough, and empathetic
• Results-oriented; takes ownership of and drives clients and stakeholders towards an appropriate resolution of issues
• Exceptional communication in difficult situations; ability to flex intervention style based on the needs of the situation and succinctly present balanced feedback and influence stakeholders at all levels driving successful execution of resolution
• Easily identifies issues and anticipates downstream consequences; examines root cause and provides recommendations to mitigate repeat issues, as well as balance employee experience and risk to the firm
• Thorough understanding of the firm's HR practices, procedures, and policies; as well as, employment and labor laws
• Strong written and verbal communication skills; attention to detail
• Strong organizational and time management skills with the ability to multi-task in a fast-paced environment; adjust readily to multiple demands, shifting priorities, and rapid change with composure
• Undergraduate degree in Business, Human Resource Management or equivalent Human Resource or Management experience

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans