New job Administrative Assistant 1 in Pennsylvania

This position serves as an Administrative Assistant 1 in the Workers’ Compensation Office of Adjudication (WCOA) Resource Center reporting directly to the WCOA Resource Center Manager (Management Analyst 2). Serves as a liaison between internal stakeholders, external stakeholders, WCOA management, other Commonwealth departments, and vendors regarding WCOA policy and procedure and the Workers’ Compensation Automation and Integration System (WCAIS).

This position serves as first point of contact for the Workers’ Compensation Office of Adjudication’s internal stakeholders, external stakeholders, WCOA management, other Commonwealth departments, and vendors regarding WCOA policy and procedure and WCAIS. It also conducts research, cultivates coordination, and makes independent decisions concerning next steps and develops accurate responses to complex inquiries relative to all phases of WCOA operations and functions and implements solutions when necessary. Work is performed with considerable independence and little review.

This position also provides exemplary customer service in accordance with Commonwealth standards and maintains a professional and courteous demeanor at all times and during all interactions while representing the WCOA Resource Center; documents all inquiries in detail, including contact information, the nature of the inquiry, and the resolution; and creates and follows through on all WCOA defects.

• 
  Full-time employment
• Work Hours: 8:00 AM - 4:30 PM; Monday - Friday; 30 minute lunch

Qualifications:

• 
  Minimum Experience and Training Requirements: Such training as may have been gained through graduation from a four year college or university; OR any equivalent combination of experience and training.
• Must meet PA residency requirement – For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• Hiring preference for this vacancy will be given to candidates who live within Cambria County. If no eligible candidates who live within Cambria County apply for this position, candidates who reside in other counties will be considered.
• Do not submit resumes, cover letters, and similar documents. These documents will not be reviewed and the information contained therein will not be considered for the purposes of determining your eligibility for the position or to determine your score. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Must be able to perform essential job functions.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.